Doncaster
c£32k DOE, Permanent, Fulltime
Our client is looking for an organised and efficient Service Coordinator / Administrator to provide a point of contact for customers and engineers. To coordinate the activities and movements of mobile engineers daily.
As the Administrator / Service Coordinator, you will:
* Take incoming calls from customers and action as necessary.
* Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
* Liaise with other depots, dealers and 3rd party service providers, ensuring that they respond within agreed timescales and provide and updated daily status report on any ongoing jobs.
* Log and provide key information to enable accurate and meaningful KPIs to be produced.
* Check & monitor Job sheets / Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager.
* Ensure parts requests are followed up to reduce disruption / downtime to customers.
* Produce estimates for chargeable work using generic template.
* General Admin duties, Incl. Filing, Memos, Emails, Letters, monitor and record information on the internal log including holidays and sickness ensuring resident sites have engineer cover.
To apply for the Administrator / Service Coordinator position, you must:
* Have experience from within a similar field.
* Be PC Literate with excellent verbal and written communication skills.
* Have excellent telephone manner with a first-class approach to customer service.
* Have strong interpersonal, organisation, motivational and communication skills.
Benefits – Early finish on a Friday – 28 days holiday - 4% contributory pension - life assurance - 4x death in service - Free onsite parking - DN4, accessible on public transport
Travail employment group is operating as an employment agency
Salary description
£32000.00 - £32000.00 per year