Experienced in household claims and want your own caseload rather than a script and a queue?
We're recruiting a Household Claims Handler for a well-established general insurer just outside Bolton. You'll own household and property claims end to end — first notification through to settlement — with the authority to validate, negotiate and settle within your limits.
This is a household claims handler role for someone who already knows the work. If you've spent 12 months or more in household or property claims and you're ready to take full ownership of a caseload, this is a straight step up in autonomy and salary.
What you'll be doing
Managing a varied caseload of domestic property claims from first notification to final settlement
Handling FNOL calls and correspondence, confirming valid grounds to claim
Assessing policy cover, benefits and liability against guidelines
Validating and negotiating settlements within your authority
Appointing and managing suppliers supporting the policyholder
Identifying and referring suspicious underwriting or potential fraud
Keeping policyholders updated clearly throughout the claim
Managing your own diary and prioritising a busy caseload
What you'll need
Minimum 12 months in a household or property claims role
Confident telephone manner and genuine listening skills
High attention to detail — accuracy matters here
Comfortable moving between multiple systems
GCSE English and Maths at Grade C/4 or above
Holding or willing to work towards the CII Certificate (fully supported and funded)
What's on offer
£26,000 – £28,000 depending on experience
35-hour week, Monday to Friday, 9am–5pm — no evenings, no weekends
On site in Bolton with free on-site parking
Full support and funding towards CII qualifications
Holiday allowance that increases with length of service, plus a holiday sell scheme
Your birthday off, and a half-day for seasonal shopping
Contributory pension, cycle to work scheme, discounted sports and social
Cash bonus for going above and beyond
Casual dress, free branded clothing
Trained mental health and first-aid staff on site
The honest bit
It's an on-site role in Bolton, five days a week. There's no hybrid on this one. If you want office-based work with sociable hours, a real caseload and a company that pays for your qualifications, it's a good seat. If you're after remote or compressed hours, this isn't the one.
Apply now and we'll come back to you to talk it through properly — including who the employer is, what the team looks like, and what the first six months actually involve
Salary description
£26000.00 - £28000.00 per year