This role focuses on managing customer enquiries, coordinating quotations and maintaining strong relationships with existing customers. The successful candidate will play a key part in improving quotation conversion rates, enhancing customer retention and supporting the effective utilisation of operational teams.
Key Responsibilities:
* Act as the first point of contact for enquiries from clients
* Prepare and issue quotations in line with agreed pricing structures
* Proactively follow up on quotations to maximise conversion rates
* Maintain accurate and up-to-date records of enquiries, quotations and orders
* Ensure a high standard of end-to-end customer service throughout the quotation process
* Maintain regular and consistent communication with existing customers
* Encourage repeat business through strong relationship management
* Identify opportunities for additional works within existing accounts
* Generate new business leads to expand the customer base
* Conduct cold outreach to explore new markets and sectors
* Book appointments for external sales personnel
* Maintain accurate customer and quotation data within CRM systems
* Provide clear visibility of Day Services activity and future workload
* Support improved forecasting and efficient utilisation of technician teams
* Liaise closely with commercial and operations teams to ensure accurate information flow
To be considered for this role, our client is looking for someone with the following skills and experience.
* Previous experience in an internal sales, account management or sales support
* Strong communication and organisational skills
* A proactive approach to customer development
* Commercial awareness with a customer-focused approach
* Experience using CRM or ERP systems is desirable
What’s on Offer:
* A basic salary of £35,000 + performance related bonus
* Company pension scheme
* Onsite parking
* Opportunities to develop
Salary description
£34000.00 - £35000.00 per year