Working hours/days are Monday-Friday, 35 hours per week.
9am-4:30pm (with a 30 minute lunch) or 9am-5pm (with a 1 hour lunch)
25k salary (£13.73 per hour).
Duties will include:
Support the identification and administration of debtors who are in a vulnerable situation
Coordinate confidential and delicate communications received into the business through email, agents and other correspondence
Handle high priority and sensitive matters over the phone, ensuring excellent customer service
Prepare & format documents, letters and reports
Examine and capture evidence of medical and/or financial vulnerability
Update the in-house system, following notifications of vulnerability
Create payment arrangements on the database
Conduct financial reviews and provide case status updates
Ensure compliance with company policies & proceduresCandidate requirements:
Proficiency in Microsoft Office, Word, and Excel
Excellent verbal and written communication skills
Ability to work under pressure and meet deadlines
Use of a Case Management System or In-house tracking system would be an advantage
Excellent organisation and attention to detailHuntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role
Salary description
£25000.00 - £25000.00 per year