Job Title: Administration & Operations Team Manager (12-Month FTC)
Location: Croydon (Excellent transport links)
Salary: £Negotiable + Benefits
Contract Type: 12-Month Fixed Term Contract (Full-Time)
About the Company
We are a market-leading, back-office solutions and compliance partner operating heavily within the property and legal services sectors. We pride ourselves on our culture, having been officially voted as one of the "Great Places to Work UK" for the last 5 consecutive years.
When you join us, you are stepping into a vibrant, driven, and highly motivated environment. We offer fantastic modern office facilities, a supportive executive team, and a genuinely collaborative atmosphere where your leadership will be truly valued.
The Role
We are seeking a dynamic and highly competent Team Manager to oversee a dedicated administrative and workflow function for a 12-month period. Leading a team of 10+ administrators, your core focus will be on people management, workflow optimisation, and service delivery.
You do not need to be an expert in our specific industry to succeed here-full technical training on our systems and services will be provided. What we truly need is your proven ability to lead, inspire, and manage a high-volume administrative team.
Key Responsibilities:
People Leadership: Provide day-to-day direction, coaching, and support to a team of 10+ administrative professionals.
Performance & Development: Conduct regular 1-2-1s, set clear team objectives, monitor performance, and manage workloads effectively.
SLA & Workflow Management: Utilise centralised systems to track daily workloads, ensuring the team consistently meets or exceeds agreed service levels.
Stakeholder Engagement: Act as a key point of contact for internal senior management and handle any escalated queries professionally.
Process Improvement: Periodically review team processes to find efficiencies and support the smooth integration of incoming workloads.
About You
We are open to your sector background-whether your management experience comes from Legal, Property, Finance, Logistics, Utilities, or Corporate Shared Services, we want to hear from you.
To be successful in this role, you will need:
Proven experience directly line-managing administrative, operations, or customer service teams (ideally teams of 10+).
A strong track record in performance management, including running 1-2-1s, setting KPIs, and managing workflow against strict SLAs.
Excellent interpersonal and communication skills, with the ability to confidently manage internal senior stakeholders.
A proactive, organised approach with the ability to multitask and thrive under pressure.
Immediate or short-notice availability to commit to a 12-month fixed-term contract.
What's on Offer?
A highly competitive, negotiable salary package.
The chance to work with a highly competent, self-motivated team.
An outstanding office environment in Croydon with great rail and tram links.
Core hours flexibility where required.
How to Apply:
If you are an experienced people manager looking for your next challenge within an award-winning workplace, please apply with your CV today for immediate consideration.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
Salary description
£30000.00 - £40000.00 per year