Main duties:
Build and maintain effective working relationships with key internal and external stakeholders, ensuring escalated issues are resolved in a timely, professional, and mutually beneficial way, with corrective actions clearly agreed and managed through to completion.
Act as the senior escalation point for all Team Leaders.
Communicate regularly with the internal Contract Management and operational teams, keeping them informed of account priorities, changes and performance to support aligned service delivery.
Proactively develop and manage strategic and operational objectives that deliver measurable value to the client, keeping the client fully updated on progress, performance, risks, and value added.
Manage clients at operational, commercial, and senior stakeholder level to ensure service performance, contract compliance, and customer expectations are consistently achieved.
Hold P&L ownership across customers, managing margin and exercising commercial authority within agreed sign-off limits.
Identify account growth across customers, identifying and developing volume, upsell and cross-sell opportunities, and managing these with the relevant Contract Managers.Skills and experience:
Proven track record of managing customer relationships within a transport, logistics, or operational environment.
Proven experience of managing multiple direct reports, including performance, absence, holiday, overtime, training, and day-to-day people-management processes.
Previous experience in road transport, road freight, logistics, or distribution operations.
Strong understanding of transport compliance, including drivers' hours, working time requirements, and safe operating practices.
Strong commercial awareness with the ability to manage service and financial performance.
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All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role
Salary description
£44000.00 - £44000.00 per year