Location: East Hertfordshire
Hourly Rate: £15 – £17
Hours: 37 hours per week, full time
Location/Hybrid Working: To be confirmed by the manager. Training will be office-based.
Knowledge of licensing legislation: A sound understanding of relevant licensing laws, statutory guidance, council policies and procedures, particularly in relation to taxi and private hire licensing and the Licensing Act.
Licensing administration experience: Experience of processing licensing applications, maintaining case files, updating databases, monitoring application progress and ensuring that documentation is complete, accurate and handled within required timescales.
Enforcement and compliance: Knowledge of licensing enforcement procedures, including investigating complaints, assessing potential breaches of licence conditions, gathering and recording relevant information, maintaining accurate case notes and supporting appropriate enforcement action.
Multi-agency partnership working: Experience of communicating and working effectively with external organisations, including the Police, Trading Standards, the Driver and Vehicle Standards Agency (DVSA), HM Revenue and Customs (HMRC), and other relevant regulatory and enforcement bodies.
Customer service and enquiry management: The ability to respond to a wide range of licensing enquiries in a helpful, professional and timely manner, providing clear information and guidance while managing expectations and dealing appropriately with challenging situations.
Attention to detail and record keeping: A high level of accuracy when reviewing applications, checking documentation, recording information, maintaining case management systems and ensuring that records are complete, up to date and appropriately stored.
IT and administrative skills: Confidence in using Microsoft Office applications, email, databases and electronic document management systems to prepare correspondence, maintain records, produce reports and support the day-to-day operation of the Licensing service.
To find out more information please contact Lily at (url removed)
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
Salary description
£15.94 - £17.63 per hour