Pay: £21.41 PAYE / £28.19 Umbrella
Job Type: Temporary (until March 2027)
Location: WembleyOverview
We are seeking 3 experienced officers to support a social housing team with project-based work. This role will focus on housing assessments, lettings administration, and delivering a high-quality service to applicants. While housing knowledge is not essential, strong communication, organisation, and IT skills are key.
Day-to-Day Responsibilities
Assess housing applications in line with relevant housing legislation, including verifying information through enquiries and home visits
Register and manage new and existing housing applicants, ensuring records are accurate and up to date
Prioritise applicants and allocate appropriate banding in line with allocations policies
Prepare and issue decision letters, clearly outlining outcomes and review rights
Support the administration of a choice-based lettings system, including advertising properties and managing bids
Make nominations and allocations to available social housing, ensuring minimal void periods
Provide clear advice to applicants regarding offers and implications of refusals
Liaise with internal teams and external agencies to manage tenancy changes, transfers, and related processes
Handle enquiries, complaints, and correspondence from customers and stakeholders, including legal representatives
Identify and escalate cases of fraud or misrepresentation
Maintain and update housing systems (e.g. databases and case management systems), ensuring accuracy and performance tracking
Undertake project work aligned to service priorities, including housing initiatives and research
Deliver a customer-focused service via telephone, email, and face-to-face contact as requiredRequired Skills & Experience
Experience working within housing or local authority based roles
Strong written and verbal communication skills
Ability to plan, prioritise, and manage a busy caseload to tight deadlines
Excellent IT skills, including word processing, spreadsheets, databases, and email communication
Experience delivering customer-focused services and providing advice to a range of stakeholders
Ability to investigate, analyse information, and make sound decisions
Confident in handling sensitive cases and resolving issues effectively
Strong attention to detail and organisational skillsAdditional Information
Standard DBS requiredTo apply for the Social Housing Assessment and Lettings Officer position, please submit your CV detailing your relevant experience
Salary description
£21.41 - £28.19 per hour