Jobs in Alperton

Location: North London, with hybrid working and UK customer travel

Salary: Competitive and flexible for the right person

We are supporting an international defence technology business in appointing a Senior Customer Programme Manager to help develop and deliver its growing UK portfolio.This is not a traditional programme management position. The successful person will combine customer-facing programme leadership with business development, helping identify and shape new opportunities with the UK MOD before retaining ownership through contract award, delivery and customer acceptance.The organisation develops specialist communications technology for military users operating in demanding environments. This is an opportunity to take significant ownership of its UK customer relationships and play a central role in both business growth and programme delivery.

The Role

You will act as the senior customer interface across a portfolio of UK defence programmes, working closely with military users, procurement stakeholders, defence primes and internal technical teams.Your responsibilities will span the complete customer lifecycle. This will include understanding emerging operational requirements, developing new opportunities, supporting capture and bids, and leading resulting programmes through integration, delivery and acceptance.You will work across engineering, operations, supply chain and commercial functions to ensure that proposed solutions are technically credible, commercially viable and successfully delivered.

Key Responsibilities

Develop trusted relationships across the UK MOD, DE&S, military users and relevant defence partners
Identify, qualify and shape new customer opportunities
Support capture activity, bids, tenders, demonstrations and commercial proposals
Translate operational requirements into deliverable technical solutions
Lead customer programmes from contract award through integration, delivery and acceptance
Act as the principal interface between the customer and internal delivery teams
Manage programme scope, budgets, schedules, risks, dependencies and reporting
Coordinate engineering, commercial, supply-chain and operational stakeholders
Maintain customer confidence when resolving technical or delivery challenges
Identify follow-on opportunities and support long-term account growth
Represent the organisation at customer meetings, industry events and trials
Travel within the UK and internationally when required

About You

We are looking for someone who can operate confidently across both business winning and programme delivery.You may currently work in business development, account management, capture, customer programme management or programme leadership within the defence sector. Your job title is less important than your ability to develop opportunities, build credibility with customers and remain accountable through delivery.
You will ideally bring:

Experience working with the UK MOD, DE&S, Armed Forces or UK defence primes
A strong track record in customer-facing defence or technology programmes
Experience supporting or leading business development, capture, bids or tenders
The ability to understand and discuss complex technical products or systems
Strong commercial awareness and confidence working around contracts and budgets
Experience coordinating cross-functional engineering and delivery teams
Excellent stakeholder management, negotiation and communication skills
The ability to take ownership and operate effectively within a growing international businessExperience within tactical communications, secure communications, soldier systems, C4ISR, military electronics or mission-critical technology would be particularly valuable.

What's on Offer

A competitive package with genuine flexibility for the right person
Hybrid working and a high degree of autonomy
Ownership of strategically important UK customer relationships
Exposure to specialist defence communications technology
The opportunity to influence both future growth and programme delivery
An international environment with long-term development opportunities
This role would suit someone who does not want to choose between sales and delivery. You will have the opportunity to help create new business, win it and remain accountable for delivering what was promised.

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