These positions require working in US-aligned hours (Monday, Tuesday & Thursday 12pm - 9pm AND Wednesday& Friday 9am - 6pm) to closely work with the UK and US-based clients.
You will play a critical role in ensuring:
- Contractors who need to secure business insurance quickly so they can start work without delays
- Drivers who are validated and need to be insured with Motor Truck Cargo (MTC) and Goods in Transit (GIT) cover so they can accept jobs on Shiply and/or similar platform
Key Responsibilities
- High-volume outbound calling: Make a large number of daily calls to contractors and drivers using Orum or similar parallel-dialling tools.
- CRM discipline: Accurately manage leads, call outcomes, notes, and follow-ups in HubSpot.
- Insurance validation & onboarding: Explain insurance requirements set by recruitment firms, MSPs and platforms such as Shiply.
Shiply driver support:
- Validate existing insurance documents for drivers
- Clearly explain gaps or validation failures
- Convert drivers to Motor Truck Cargo (MTC) and Goods in Transit (GIT) insurance where required
- Quote walkthroughs: Guide customers through insurance quotes, coverage details, and next steps.
- Conversion focus: Drive strong conversion rates from quote to purchase with speed and accuracy.
- Stakeholder alignment: Work in coordination with internal teams and external partners to ensure seamless onboarding.
- Product mastery: Build deep knowledge of Jove’s insurance products (contractor business insurance, MTC, GIT).
- Performance execution: Consistently meet or exceed daily KPIs across dials, connects, validations, and conversions.
Process improvement: Provide feedback to improve scripts, workflows, and tooling.
About You
- Proven experience in sales, telesales or call-centre environments, ideally in insurance, recruitment, logistics, or financial services.
- Tech-savvy and systems-driven, with hands-on experience using:
- CRM systems (HubSpot preferred)
- Auto-diallers / sales engagement tools (Orum preferred)
- Comfortable navigating multiple systems while on calls.
- Confident, articulate communicator with strong objection-handling skills.
- Target-driven, resilient and motivated by commission.
- Able to quickly understand and explain structured, compliance-driven products.
- Experience working with contractors, drivers, or gig-economy workers is a strong advantage.
- Comfortable working US-aligned hours
- Thrive in a fast-paced, performance-led environment.
Contact Talitha Hendricks to apply - talithah@resourgenix.com