Location: St Albans (Office-based during probation, hybrid working available after successful completion)
Salary: £26,000 – £30,000 per annum
Job Type: Full-time, Permanent
Working Hours
This role operates on a shift rota:
11:00am – 7:00pm or 12:00pm – 8:00pm
One weekend shift every two weeks (either Saturday or Sunday)
Smart10 are recruiting on behalf of a well-established and growing organisation within the online services sector. This is an excellent opportunity for candidates with a strong customer service background who enjoy working with people and have a keen eye for detail. Graduates will also be considered.
The Role
This position sits within a customer interaction and compliance-focused team, supporting customers via phone, email, and live chat. You will be responsible for handling customer queries, reviewing information, and identifying any potential risks, ensuring all interactions are accurately documented and handled professionally.
This role would suit someone confident communicating with customers, comfortable asking questions, and able to manage sensitive conversations calmly and professionally.
Key Responsibilities
Handling customer interactions via telephone, email, and live chat
Reviewing and documenting customer conversations accurately
Identifying potential risk indicators and escalating where appropriate
Assessing customer information and supporting internal checks
Maintaining a high standard of customer service at all times
Working closely with internal teams to ensure processes are followed correctly
Ensuring strong attention to detail when reviewing customer data and documentation
The Ideal Candidate
Comes from a strong customer service background
Comfortable speaking with customers over the phone, email, and live chat
Excellent verbal and written communication skills
High level of attention to detail
Professional, calm, and confident when dealing with customers
Able to manage multiple tasks and prioritise effectively
Graduates are welcome to apply
Previous experience in regulated or compliance-based environments is beneficial but not essential
Benefits
Competitive salary of £26,000 – £30,000
Hybrid working available after probation
Supportive team environment
Ongoing training and development
Excellent opportunity for career progression
Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted.
SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT’s Privacy Policy for details on how we manage your data
Salary description
£26000.00 - £30000.00 per year