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Your new company

Hays are recruiting for a permanent client relationship manager based in Manchester City Centre. Our client is a growing and ambitious professional services organisation dedicated to delivering exceptional service and long-term value to its clients. Operating within a fast-paced environment, the business prides itself on accountability, efficiency, strong client relationships, and consistently delivering outstanding outcomes. Due to continued growth, they are seeking a proactive and commercially minded Client Relationship Manager to build and maintain strong client partnerships, ensuring an exceptional customer experience while identifying opportunities to further support clients' needs.
This is a fully office-based role.

Your new role

As a Client Relationship Manager, you will act as the primary point of contact for a portfolio of clients, building trusted relationships and ensuring a consistently high level of service. You will work closely with clients to understand their requirements, proactively manage enquiries, and deliver solutions that strengthen long-term partnerships.This role would suit someone who thrives in a busy, client-focused environment, takes ownership of outcomes, and is passionate about delivering exceptional service while supporting business growth.
Key Responsibilities

Build and maintain strong, long-term relationships with a number of clients.
Act as the main point of contact for client enquiries, requests, and service-related matters.
Conduct regular client reviews to understand business needs and identify opportunities for improvement.
Ensure all client interactions are handled professionally, efficiently, and within agreed service standards.
Manage a high volume of client communication via telephone, email, and virtual meetings.
Resolve client queries and concerns promptly, escalating where necessary.
Work collaboratively with internal departments to deliver effective solutions and excellent customer outcomes.
Monitor client satisfaction levels and proactively address any areas for improvement.
Identify opportunities to enhance client engagement, retention, and growth.
Maintain accurate client records and management information.
Support business development initiatives through referrals, cross-selling, and relationship expansion opportunities.
Ensure compliance with company procedures and regulatory requirements.What you'll need to succeed

Previous experience in account management, sales, customer success, or a client-facing role.
Strong ability to build credibility and develop trusted client relationships.
Excellent communication and interpersonal skills.
Proven ability to manage multiple priorities within a fast-paced environment.
Strong organisational skills and attention to detail.
A proactive and solution-focused approach to problem-solving.
Commercial awareness with the ability to identify opportunities to add value.
Experience using CRM systems and Microsoft Office applications.
Ability to work independently while contributing positively to a wider team.What you'll get in return

Competitive salary up to £40,000 depending on experience.
Performance-related bonus scheme.
Clear career progression opportunities.
Ongoing professional development and training.
Supportive and collaborative team culture.
Modern Manchester office environment.
Recognition and reward for high performance.
Opportunity to join a growing and ambitious business with long-term career prospects.What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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