The successful candidate will work 1 weekend in 3 (Working 1 day)
Shift times - 08:00-16:00, 13:00-21:00
Ideally the candidate will have experience with people with complex needs, substance misuse problems and mental health. Alternatively, someone with experience of tenancy sustainment, housing management support would be beneficial.
Your Key Responsibilities
* To provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved.
* Manage a case load of tenants, providing person-centered support which empowers tenants to develop the skills necessary for independent living.
* Help tenants to recognise their strengths, goals, and aspirations, encourage them to use these to effect change.
* Support tenants’ wellbeing, encouraging them to actively engage with services in the
* community and accompanying them to appointments if required.
* Assist tenants to sustain their tenancy, advising and supporting with matters relating to rent, repairs, benefits and ASB.
* Be involved with the referral, assessment and sign up of new tenants to the service.
* Maintain accurate and up to date case notes using our electronic case management system, ensuring confidentiality and compliance with GDPR.
* Identify, report and record safeguarding concerns following relevant procedures.
* Collaborate with internal teams and external agencies and attend multi-agency meetings when necessary
Salary description
£14.30 - £15.46 per hour