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As a dedicated Service Sales Engineer at Radio Holland, you play a pivotal role in enhancing the inside sales process to ensure meticulous and precise handling of customer inquiries. Your efforts are integral to the seamless flow of our inside sales operations, making a substantial contribution to the delivery of outstanding service to our valued customers while also spearheading the exploration of new avenues for business growth. In your role you will report directly to the Team Lead Customer Service.
The scope of your work is international, and you will be located in Rotterdam (the Netherlands).

Radio Holland is the first choice for NavCom solutions in the maritime industry worldwide. We provide innovative solutions for all electronic functions on board by delivering, installing, and integrating advanced equipment. With a global network of branches and agents, we ensure fast and efficient service along major shipping routes. We strive for a high level of service and a long-term relationship with our customers and focus on innovative and sustainable technologies to improve efficiency and safety on ships. Always there. Everywhere.

In this role being accurate is very important. Besides this your main tasks will consist of:

• Being part of the RFG (request for quote) process and ensures the preparation and technical elaboration of tickets/RFG components;
• Sending quotations and answering all customers’ enquiries on service, survey, commissioning and installation professionally and timely;
• Working within sales authorization and precisely defined pricing guidelines;
• In case of uncertainties, ensuring to align with sales, technical, logistics and/or the Customer Service Team Lead;
• Cost price calculations of orders based on customer requirements and wishes;
• Ensuring that all relevant information is up to date, correct and complete in the systems (Zendesk/Navision);
• Ensuring all documentation and information in Zendesk is complete for handover to Operations;
• Registering relevant external customer feedback.

To be a Radio Holland Service Sales Engineer, we want you to be:

• Customer oriented;
• Accurate;
• Able to think with a commercial mindset;
• A team player;
• Fluent in English, both verbal and written;

Experienced in a similar job (3 years).

(At least) a secondary vocational graduate

• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Engaging and inclusive work environment.
• Chance to work with cutting-edge maritime technology.

If you’re a skilled Service Sales Engineer with a passion for maritime technology and a commitment to exceptional service, we encourage you to apply. Please send your resume and a cover letter outlining your relevant experience to jobs.nl@radioholland.com.