In this role, you will be the central point of contact for German-speaking B2B clients, ensuring a smooth and efficient process from inquiry to delivery. Your main objective is to strengthen customer relationships by offering tailored commercial and technical solutions. This position is ideal for a proactive and detail-oriented individual who excels at managing multiple tasks and enjoys being part of a collaborative international inside sales team.
Key Responsibilities:
- Acting as the first point of contact for German-speaking B2B clients, handling technical, commercial, and logistical inquiries.
- Managing all incoming and outgoing communication via phone and email, ensuring timely and effective responses.
- Collaborating closely with internal departments such as Logistics and Finance to ensure accurate and timely order processing and delivery.
- Handling customer complaints, returns, and resolving issues efficiently to maintain high levels of customer satisfaction.
- Maintaining accurate and detailed records of all customer interactions and orders within the CRM system.
- Supporting the wider sales team to improve service quality and enhance customer satisfaction.
- Fluent German (C2) - both spoken and written, as well as a familiarity with German working culture.
- Professional English (C1) skills.
- Experience in a similar B2B customer service or inside sales role.
- Strong communication skills with a service-oriented mindset.
- Eager to learn and grow within the role.
- Technical affinity and the ability to grasp complex concepts.
- Ambitious and proactive with a problem-solving attitude.
- 7 month contract to start with prospect for long-term renewal
- Start date ASAP
- Salary: €2.800 - €3.200 gross monthly, based on full-time.
- Travel costs covered.
- Pension contribution included.
- 20 days holiday per year.
- Bonus based on company performance.
- The opportunity to work in a dynamic and international team environment within a growing company.
€2800.00 - €3200.00 monthly