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As a Customer Service Representative, you will be reporting to the Manager Customer Operations. You will be responsible for:

• Act as the main point of contact for partners across Europe, handling inquiries via phone and email, including order processing, complaints, and special projects
• Build and maintain strong relationships with internal teams and external partners, working closely with sales
• Manage orders using SAP and Excel, monitoring status, availability, and ensuring timely delivery
• Review and improve existing processes by identifying gaps and suggesting more efficient solutions
• Use vendor portals effectively to support daily operations
• Provide partners with product information and practical solutions to their queries
• Support internal departments such as accounts receivable and marketing
• Maintain a high level of service for both internal and external customers
• Assist B2B and B2C colleagues when needed

Requirements

• Higher professional education or equivalent experience
• Good command of English and German
• Experience within a similar customer care position
• Experience working with SAP system is an advantage

Benefits

• Market relevant compensation package
• Full time – 40 hours / week (preferable)
• Travel costs up to 250 Euros / month
• A salary between €2.800 - €3.600 (Depending on experience)

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