At DoubleTree by Hilton Amsterdam Centraal Station, we are looking for a Commercial Director to join our talented Commercial team.
Our hotel offers the award-winning rooftop bar LuminAir, the vibrant new WE ARE EDN restaurant and bar, Amsterdam’s most extensive breakfast buffet, and an in-house LOT61 coffee store. Our recently refurbished 557 guest rooms and newly renovated 15 versatile meeting rooms, make our hotel a dynamic and exciting place to work.
Are you looking for a workplace that combines a high level of service with a casual atmosphere? Look no further!
And, before we forget, in addition to the many facilities within our hotel, you can of course enjoy Hilton service yourself, worldwide and at a discount!
Are you ready to embark on an exciting adventure in the world of hospitality? We're thrilled to announce an unparalleled opportunity to be a part of something truly remarkable.This is your chance to play a pivotal role in shaping the next chapter of full service excellence in the hospitality industry.
What will you’ll be doing?
As a Commercial Director, you will lead efforts to increase sales, revenue, reservations, group and events through the development of new and the expansion of existing business. The Commercial Director will train, coach, and continuously develop the Commercial Team. Specifically, a Commercial Director will perform the following tasks to the highest standards:
Evaluate the hotel business mix and target opportunities to maximize revenue
Review and analyse, in a proactive manner, rate and inventory management and strategy effectiveness
Prepare and present commercial updates to Hilton senior leadership team and hotel owners
Develop annual revenue budget
Evaluate and revise the revenue forecast on a weekly and monthly basis
Lead efforts to coordinate strategies for group sales and to optimise conversion
Provide guidance for local marketing initiatives
Communicate Revenue Management Standards and best practices
Develops short, medium and long-term strategies for hotels through the Commercial Focus matrix and provide consultative support to other commercial support functions
Review actions together with the Cluster Revenue Manager and make recommendations to take full advantage of revenue opportunities
Coach and develop the hotel-based Commercial Team, through objectives setting, personal development and succession plans
Prepare, analyse and write reports to outline business progress and opportunities
Assist with the account diagnostics process and validate conclusions for negotiated business and on-line sales strategies
Evaluate market demand by utilising available reports --- both internal and external, including market share, market conditions and competitive pricing
Generate periodic updates on transient booking patterns
Maintain effective working relationships with all key suppliers
Recruiting, manage, train and develop the Commercial Team
What are we looking for?
A Commercial Director serving Hilton brands is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
A strong understanding of all commercial operations, including reservations, selling strategies across all business units and segments, account management, development of relationships within various source markets, establishment and maintenance of budgets, and revenue strategies and yield systems
Strong leadership skills with the ability to build relationships and influence at all levels
Excellent oral and written English communication skills
Ability to communicate, verbal and in written form, effectively with Management and Ownership groups
Excellent organisation skills
Ability to work well under time pressure and/or demanding travel schedules
Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners
Ability to perform critical analysis
Strong experience in hospitality forecasting, pricing and inventory control
Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
Strong people management skills
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capabilities and the ability and desire to coach selling techniques to team members
A good sense of humor
A fan of digitalization and innovation
Passionate about ESG (Environmental, social and governance)
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems
Significant experience in revenue management or a similar analytical role
Advanced Microsoft Office skills
Relevant degree, in Commercial or other relevant business field, from an academic institution
Knowledge of the Amsterdam market and the Dutch language
Equally important, what do we offer?
Being part of our team as a Commercial Director means becoming a team member of one of the best employers in the market. Because taking care of our team is our top priority!
Our offer includes the following:
A competitive salary and benefits package
Annual bonus plan, based upon business- and personal objectives
Worldwide career opportunities
Access to personal development programs and hundreds of courses through Hilton University and Harvard Learning
Industry-leading travel rates for team members through Go Hilton
The ability to offer discounted rates to Thirty friends and family members
Wellness initiatives to help you develop and be your best self
A workplace to be proud of
Opportunities to be recognized for being great and doing great work
The best staff parties
Travel allowance from 0 km up to 8.39 per working day
50% discount on food and beverages in our Food & Drink venues
Up to 50% Food & Beverage discount in various restaurants in Amsterdam affiliated with the UPNL discount program
50% Food & Beverage discount in other Hilton Hotels in the Netherlands
Possibility to lease an e-bike at a very favorable rate
Free use of our fitness center
A newly renovated bar and terrace with 360° views of Amsterdam
Regular chair massages and other wellbeing initiatives