A Food and Drinks Manager is responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.
What will I be doing?
As a Food and Drinks Manager, you are responsible for managing operations of all Food and Drinks outlets to deliver an excellent Guest and Member experience. A Food and Drinks Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage all Food and Drinks outlet operations which includes our restaurant, room service, the bar and our banqueting/ meeting facilities
Maintain exceptional levels of customer service
Ensure compliance of brand standards
Recruit, manage, train and develop the Food and Drinks team
Manage guest queries in a timely and efficient manner
Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
Set departmental targets and objectives, work schedules, budgets, and policies and procedures
Develop menus with other members of Food and Drinks team
Accountable for monthly stock takes
Incentivize team members to maximize sales and revenue
Carry out annual and mid-year appraisals with Managers under your responsibility
Evaluate guest satisfaction levels with a focus on continuous improvement
Ensure communication meetings are conducted and post-meeting minutes generated
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?
A Food and Drinks Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Management Food and Drinks experience in all F&D outlets
Experience with budget preparation
Able to meet financial targets
Ability to comply with all Food and Beverage brand standards
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
Excellent knowledge of English language both written and spoken
In the possession of a valid residence and working permit for the Netherlands
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Degree in relevant area
Experience in international hotel environment
Passion for delivering exceptional levels of guest service