Customer Success Specialist (DACH Market/German Speaker) at Noovy (Must be physically present in Germany)
Are you a hospitality professional in Germany who thrives on building relationships? Noovy is expanding
and seeking a dedicated Customer Success Specialist to support our clients in the DACH market. This
is a fully remote position where you will be the key contact for hoteliers, ensuring their success and
satisfaction with our platform.
What you'll do:
● Onboarding: Guide new clients through a seamless 4-week onboarding process, ensuring they
are fully set up and confident with our system.
● Support: Be the first point of contact for hoteliers, handling their questions and resolving issues
efficiently via email, chat, and phone.
● Account Management: Act as a trusted advisor to our partners, ensuring they have the
necessary tools and support to succeed.
● Additional Responsibilities: There will be opportunities for on-site client visits and assisting with
the design and delivery of training sessions.
Who you are:
Experience: You have at least 1 year of experience in hotel operations (e.g., front desk, reservations)
and a solid understanding of systems like PMS, booking channel management, and hotel revenue
management.
Skills: You are a natural communicator with strong empathy, patience, and problem-solving skills. You
have a genuine passion for the hospitality industry.
Languages: You are fluent in German and English.
Location: This is a remote role. You are also willing to travel for on-site client onboarding in Germany. 20% travel may required (On company Expense).
What we offer:
● Competitive Salary: A salary of €2,300-3,000 per month depending on your experience.
● Work-Life Balance: 25 vacation days per year.
● Perks: Travel allowance, pension contributions, and discounts on Noovy's products.
● Growth: We support your professional development and provide the best tools for both office and remote work.
● Team: You'll be part of a diverse, multilingual team and have the chance to work with passionate hoteliers.