S4D
At S4D, formerly Solutions 4 Delivery, we help quick-service restaurant (QSR) chains to become data-driven e-commerce brands that serve and deliver food that their customers love. Our omnichannel operating system and industry expertise help restaurant chains with 40+ locations scale their business and take control of their growth. If you are looking for turbocharged e-commerce solutions, full operational control, and actionable data to scale your QSR chain, we are here to help! Our software includes fully integrated and scaleable: - Restaurant Solutions: Point of Sale (POS), Kitchen Systems, Self-Order Kiosk (SOK) - E-Commerce Solutions: Website, Consumer App, and Loyalty Program in your branding - Delivery Solutions: Dispatching Screen, Diver App - Third-Party Integrations: UberEats, TakeAway, and many more ...and don't forget about all the data. If you want to be part of our exciting journey to help QSR chains do better business, look at our vacancies!
About the Company
Solutions 4 Delivery is a Software as Service (SaaS) company, that provides Quick Service Restaurants (QSRs) with the omnichannel operating system to run their business in the most effective and efficient way. In other words, we help restaurants to get more orders. Our team builds and services innovative products based on the newest technologies, consisting of a wide variety of functionalities and innovative modules while offering our employees flexible working conditions. Our key values are teamwork and ownership. You will be part of a Saas100 company, as MT/Sprout has selected Solutions 4 Delivery as one of the best performing SaaS companies of 2022. We are looking for a Customer Success Executive with native German that will make sure our partners, like New York Pizza, Pizza Hut, Apache Pizza, and Telepizza, are successful with our software solution.
Job Description
Our customer success team sets our partners up for success. We provide Quick Service Restaurants (QSRs) with the best omnichannel operation system in the market. You are responsible for onboarding new partners and are the go-to person when our partners have questions.
TasksYour job ranges from preparing client meetings to installing our solution in specific pilot stores. You are the main owner of the relationship with the client, and their success is your main goal. You both tackle problems to ensure that our solution works well, as well as consult them on how to improve their business. As a Customer Success Executive, you are responsible for the onboarding of 1 new partner, and managing a portfolio of up to 3 existing partners, like for example New York Pizza, Telepizza, Apache Pizza, and Pizza Hut.
You interact with various departments of the client's headquarters on a daily basis, while also building relationships with franchisees. You provide support to the client for complex problems that the 1st level Support team cannot solve. For new partners, you work together with the Sales team to ensure that onboarding will be successful. Internally, you work together with the Product team to ensure that our software matches our partner's needs.
Off course you do not do this alone, the other CSEs, our Head of Operations, COO, and even our CEO is there to help you grow and make our partner's businesses successful with our software solution.
RequirementsJob Requirements
- Bachelor's degree or equivalent
- You have experience within a customer-facing role
- You have a get-things-done mentality and a pro-active attitude
- You enjoy fully owning a project or a problem
- You enjoy building and maintaining new relations
- You have an analytical mindset
- Strong written and verbal communication skills in English
- Bonus points for another European language (Dutch, Spanish or Portuguese)
- Bonus points for experience within the hospitality industry
Why Solutions 4 Delivery ?'?
- International work environment and flat organization
- Impactful role at one of the fastest-growing companies in the Netherlands
- Great career development opportunities in a growing company
- Apple MacBook
- Hybrid-working environment
- Competitive salary
- Flexible public holiday policy
- 25 paid holidays
- An extra day off on your birthday
- Healthy lunch at the office
- Annual offsite together with our two offices
- In-office gym
- Free language classes