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Originele vacaturetekst

Services Architect/ Business Analyst

Job Description

In this role, you have the opportunity to

create new commercial service offerings in the domain of healthcare operations and continuous improvement. Services in this context are data driven consultancy services (often supported by supporting SW). The services in scope are focused heavily on aiding healthcare providers in improving their operational performance.

The Services Architect/Business Analyst define services (sometimes enabled by hardware and software) - that enable the interactions- and experience- design for a specific services offering, using technologies and services from Philips and potentially external partners. Developing the services product with other domain experts and disciplines while matching the user and business requirements.

You are responsible for

Requirements management

  • Ensuring proper requirements are defined translating value propositions into requirements for software and process developments. You organize workshops and review sessions to ensure you get to the right concept.
  • Conduct interviews and process-elicitation sessions with subject matter experts; collect and review of existing materials and work with domain experts to clarify and fill gaps as needed
  • Participates in cross functional requirements balancing and definitions

Define product concepts and designs

  • Driving for re-use of existing (reference) architectures and platforms as well as lowerlevel re-usable elements.
  • Write policies, procedures, work instructions, SIPOCs, RACI diagrams, service level agreements, and job/capability descriptions in order to formally and unambiguously document the business processes through which the services will be delivered.
  • Collect information from domain experts on estimated activity level hour/efforts for service delivery within the documented workflows and capture these estimates in documentation, spreadsheets, and related process metrics / KPIs

Design Verification, release and maintenance

  • Defines plans and protocols to verify services design
  • Lead execution of verification activities
  • Facilitate review sessions with key stakeholders, documenting and implementing change requests related to the written service design and associated documentation and process diagrams.

You are a part of

This role will be a part of the Services Innovation organization within Philips Services & Solutions Delivery, located in Best, NL.

To succeed in this role, you should have the following skills and experience

  • BS/MS degree in business or technical field, at least three years’ experience in a comparable position.

  • You think from the end-user’s perspective and you have a passion for the healthcare.

  • You have a good command of spoken and written English.

  • Demonstrated experience in modeling and documenting business processes, including use of Microsoft Visio and/or ARIS in combination with Excel, Word, and standard office applications is required.

  • Candidates must have experience in information-gathering and interviewing of technical experts, facilitation of review processes (live workshop, 1-1 discussions, and remote sessions), and searching/interpretation of technical documents at various levels of formality

  • Ideal candidates will have specific experience modeling and documenting commercial operations and/or technical service delivery processes (Service Blueprints)

  • Knowledge of industry-standard practices for business process modeling (BPMN, UML, equivalent) and business architecture is valued

  • Experience with Lean methodology and thinking, especially SIPOCs, value stream maps is a plus)

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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