Eurofins Nederland

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Originele vacaturetekst

Investigator Services Associate

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins Central Laboratory is a dynamic, global organization fully dedicated to providing standardized, high quality global central laboratory services to support all phases of clinical trials. We are one of the industry’s leading central laboratories worldwide, supporting clinical trials in more than 50 countries across six continents.

Eurofins offers the synergy of integrating all laboratory testing services including clinical safety and specialized testing, biomarkers, bioanalysis of small and large molecules, immunogenicity testing, genomics and infectious disease services. Eurofins supports its customers with wholly owned, globally harmonized central laboratory facilities located in the US, Europe, Singapore, China and India.

Job Description
  • Contact customers per phone and email in order to get answers on queries or notify the clients of any matter;
  • Respond to calls and emails from customers when they have questions, problems and/or requests in such a way that the issue is being resolved the customer is kept up to date on the progress;
  • Ensure correct administration of the adjustments to be made ​​in the database;
  • Provide a correct registration of customer contact data and update this data if needed.
  • You have MBO+ working and thinking level;
  • You have a minimum of 2 years work experience in a similar position;
  • You are accurate and have a strong customer focus;
  • You are pro-active, flexible and a team player;
  • You are fluent in English and at preferably other language(s) both written and verbally;
  • You are available to be on call in weekends, alternating with your colleagues
  • You have solid knowledge of Microsoft Office and able to learn appropriate software.
Additional Information

Do you meet the above profile and are you interested in an informal and pleasant working environment? We are looking forward to receive your CV and motivation letter.

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  • Er is geen minimale opleiding vereist

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