Why we will love you
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
What you'll be doing day to day
As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our customers, you will:
- Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
- Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
- Ensure physical shopping tools are filled at closing.
- Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
- Address customer needs, resolve issues independently, escalate matters to a manager when needed.
- Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
- When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
- When supporting in Returns, ensure products and equipment are properly staged.
- When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
- Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
Together as a team
At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!