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IS Operations Manager – Service Domain

IS Operations Manager – Service DomainTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

ABB Information Systems (IS) delivery team for Service domain is looking for IS Operations Manager to work with key global applications for ABB. In that role, person will be part of the team responsible for delivering and supporting global applications, taking end to end responsibility for the application from both operational (support, maintenance) and development perspective, having significant contribution into the current and future Services delivered to the business. It is a great opportunity to participate in shaping complex environment of advanced corporate systems, cooperating with experts from all over the world in tackling challenges and driving opportunities.

Your responsibilities
  • End-to-end responsibility for maintenance and development of applications
  • Shaping of Roadmap for application; Maintaining change backlog for applications and platforms, driving application change process and ensuring compliance with internal and external regulations
  • Coordination of works executed by application operations team, infrastructure and development teams (internal and external) in ensuring high level of quality and availability; Establishing and improving integrated, business process-oriented SLAs and OLAs
  • Accountability for the resolution of any incident, change or project which has, or might have, a major impact on the relevant IS application
  • Accountability for IS Compliance (SOX audits)
  • Triggering and driving improvement initiatives on quality of service, ensuring better alignment with business needs
  • Maintaining good relations with Stakeholders, providing regular status updates/health checks to main business representatives
  • Support in cost estimates and project plans for the applications or integration platforms in scope; Support of application budget execution
  • Cooperation with the Solution Architects in regards to Application architecture and landscape
  • Building and maintaining relationship with vendors
Your background
  • Master’s or Bachelor’s Degree in Computer Science, Finance, Economy or related field
  • Minimum 3 years of experience managing global application/services or implementation projects
  • Proven experience of working with IT service management concepts (ITIL) – Certificate is a plus.
  • Background and experience in one or more technology areas: IT/Application/ Infrastructure/ Network/ Cloud Operations
  • Good organization and self-discipline, time management and decisiveness
  • Fluency in English, both written and spoken, is essential
  • Strong analytical skills and a deep understanding of the overall context of business processes and technologies
  • Excellent communication and interpersonal skills
  • Scrum, Lean or general Agile knowledge and working experience is a plus
  • Background in system administration (technical skills) and team lead (soft skills) is a plus
More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website Your benefits: • Enjoy a stable employment in a company with a long history in innovation and technology. • Collaborate with experienced experts in an international environment. • Seize individual development and training opportunities, from job specific to soft skills. • Get private medical care (including offers for family members) and life insurance. • Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program. • Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities. Apply now for this job and become our next IS Operations Manager – Service Domain. ABB Data Privacy Statement:

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