Join a Global Travel Brand & Help Customers Explore the World!
Edinburgh
£26,800 per annum + Monthly Bonus
Full-Time - 37.5 Hours Per Week, Monday to Friday 8am - 4:30pm. Please note there will be required flexibility to work weekends if the client requires.
Are you fluent in Russian and English and passionate about delivering exceptional customer service?
We're looking for enthusiastic, customer-focused individuals to join one of the world's leading online travel companies. Every day you'll help customers with their travel plans, from hotel bookings and flight enquiries to resolving issues and creating memorable experiences.
If you enjoy helping people, thrive in a fast-paced environment and want genuine opportunities to develop your career, we'd love to hear from you.
What You'll Be Doing
Deliver outstanding customer service in both Russian and English via phone, live chat and email.
Assist customers with hotel bookings, flight enquiries and a variety of travel-related questions.
Take ownership of customer queries from start to finish, ensuring every issue is resolved efficiently.
Build rapport with customers while providing a friendly, professional and empathetic service.
Work towards individual and team performance targets while maintaining exceptional quality.
Navigate multiple systems confidently to find solutions quickly.
Work closely with colleagues to continuously improve the customer experience.
What We're Looking For
Fluent Russian and English (spoken and written).
Previous customer service experience, ideally within a contact centre, hospitality, retail or travel environment.
Excellent communication and problem-solving skills.
Confident using multiple computer systems simultaneously.
Fast and accurate typing skills, with the ability to manage several live chats.
A positive attitude with the ability to remain calm under pressure.
Motivated to learn, develop and build a long-term career.
Experience within the travel industry is beneficial but not essential.
What's In It For You?
33 days annual leave (including bank holidays).
Monthly performance bonus.
Annual Trip Coins to put towards your own holidays.
Refer-a-friend bonus scheme.
Health cashback plan covering dental, optical, physiotherapy, massages and more.
Employee Assistance Programme and wellbeing support.
Enhanced maternity, paternity and adoption leave.
Enhanced sick pay.
Life assurance worth 4x your annual salary.
Hybrid working opportunities based on performance.
Free on-site gym plus discounted memberships with Nuffield Health and PureGym.
Excellent training and genuine career progression.
Regular team events, celebrations, recognition awards, free lunches, games and seasonal social events.
Why Join Us?
This is more than just a customer service role. You'll become part of a friendly, supportive team within a global travel business that invests in its people. Whether you're looking to develop your customer service career or take your first step into the travel industry, you'll receive excellent training, ongoing support and opportunities to progress.
If you're fluent in Russian, enjoy helping people and are looking for your next exciting opportunity in Edinburgh, we'd love to hear from you. Apply today!
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
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Salary description
£26800.00 - £26800.00 per year