Location: Bristol
Salary: £27,950 per year (pro rata)
Job Type: Full Time (or part time from a minimum of 30 hours per week), 12 Month Fixed Term
The Role:
As a Trainee Energy Advisor, you will help householders access the support available to them. You will work directly with clients, giving clear, practical advice to help them to make informed choices.
This is a varied role combining client support with accurate case management. You will keep clear records and contribute to a service that makes a real difference to households.
Specific responsibilities:
An applicant appointed to the role will be expected to:
Monitor the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
Accurately record client details and use your knowledge to assess help and support needed.
Identify energy improvements that can be made to clients' properties and refer to installers who can fit them.
Listen attentively to callers and respond to their needs in an empathetic way during difficult conversations.
Report any safeguarding or safety concerns promptly to the designated Safeguarding Officer, ensuring appropriate follow-up actions are taken and documented to maintain client safety and wellbeing.To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
About you:
Essential attributes for this role include:
Maths and English GCSE (or equivalent qualification)
Previous experience of providing advice or within a similar customer service environment
Proficient communication and problem-solving skills
Strong sense of empathy and compassion
Accomplished at using a range of Microsoft packages including Word and Excel
Awareness of confidentiality and safeguarding processesPlease note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
Benefits:
CSE offer a range of other benefits including:
You will be entitled to 25 days' paid holiday (plus statutory holidays)
Subsidised bike purchase and Tech Scheme
Life Assurance
Health Cash plan
Retail discounts
Discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.How to apply:
To apply, please click apply and check your emails and complete the application form sent to you. You can also download this from our CSE website.
To be considered for this role an application form must be sent to the email address provided.
Your application should demonstrate how your skills and experience relate to the person specification on the job description.
We will be running two rounds of interviews with the expectation that we will offer jobs to successful candidates after each round. We will consider you for all interview dates as indicated on your application form as long as your application has been submitted before the relevant closing date, as described below.
The closing date for applications is 17.00 on Tuesday 2 June 2026.
Interviews are expected to take place on Thursday 11 and Friday 12 June 2026 in person at our Bristol office
The closing date for the second round of applications is 17:00 on Tuesday 28 July 2026.
Interviews will take place on Wednesday 5 and Thursday 6 August 2026 at our offices in Bristol.
If you have not heard from CSE by 17:00 on Friday 31 July, please assume that your application has been unsuccessful.
Candidates with the relevant experience or job titles of: Junior Energy Consultant, Energy Solutions Trainee, Energy Efficiency Assistant, Energy Advisory Intern, Trainee Energy Advisor, Junior Energy Advisor, and Renewable Energy Trainee may also be considered for this role
Salary description
£27950.00 - £27950.00 per year