Location: Banbury (Hybrid – not fully remote) Salary: £45,620 – £50,380 DOE Hours: 47.5 hours per week (9.5‑hour days + 30‑minute break) Contract: Full Time, Permanent
About the Role
A leading engineering and manufacturing organisation is seeking a Spares Technical Specialist to support their growing Spares, Service, and Technical Operations function. This role is ideal for someone who thrives on technical accuracy, process improvement, and cross‑department collaboration.
You’ll be the go‑to expert for parts identification, technical documentation, and enquiry management, playing a key role in improving customer experience, internal workflows, and operational efficiency.
Hybrid working is available, though this position is not suitable for fully remote work.
Key Responsibilities
Technical Operations & Internal Systems
Introduce new tools, equipment, and add‑on items to support spares growth
Recommend products that enhance customer maintenance and experience
Develop and maintain processes for handling spares enquiries
Improve workflow efficiency and reduce response times
Maintain enquiry trackers, dashboards, and performance metrics
Identify process issues and drive timely resolutions
Spares Manual Ownership & Parts Identification
Own, update, and improve the Spares Manual
Ensure accuracy of part numbers, drawings, and technical data
Support spares enquiries and identify correct parts
Use drawings, BOMs, and OEM data to confirm compatibility
Maintain revision control and documentation consistency
Act as the internal expert for part identification
Technical Support
Provide technical clarification for complex spares queries
Support Service, Sales, and Field Service team
Ensure customer‑facing technical information is accurate and engineering‑aligne
Identify upgrade or project opportunities and pass them to relevant team
Analytics, Reporting & Market Development
Produce and interpret enquiry data and operational metrics
Analyse demand trends and enquiry patterns
Provide insights to support planning, growth, and new opportunities
Deliver clear, reliable analysis to support decision‑making
Order Processing & Dispatch Support
Provide cover for order processing and dispatch
Support export documentation, including commercial invoices and compliance checks
Help ensure accurate and timely dispatch of goods
Top 5 Candidate Requirements
CAD experience across multiple platforms
Strong drive to research, gather information, and present it clearly
Customer‑focused with professional communication skills
Collaborative team player with a proactive approach
Ability to design and develop tools/resources that simplify parts identification
What Makes You a Great Fit
You enjoy solving technical problems and improving systems
You take ownership of documentation, processes, and accuracy
You communicate clearly and confidently with internal teams and customers
You thrive in a role that blends technical work, analysis, and collaboration
You take pride in producing high‑quality work and supporting continuous improvement
If you are seeking a new opportunity, why wait… APPLY TODAY
Salary description
£45620.00 - £50380.00 per year