Location: Renault Enfield (EN1)
Salary: £26,437 pa
Hours: 40 hours per week
Join Our Sales Support Team
Renault Retail Group is looking for a Vehicle Progressor / Handover Specialist to join our team at Renault Enfield.
This is a varied role that combines vehicle progression, customer handovers, sales administration, and vehicle presentation, helping to ensure every customer receives a professional and well-organised experience from purchase through to collection.
Working closely with the New Car Sales Manager, Used Car Sales Manager and other members of the Sales Team, you'll support the smooth operation of the department by coordinating vehicle preparation, maintaining presentation standards, and delivering a positive customer experience throughout the handover process.
For the right individual, this role also provides valuable exposure to the day-to-day operation of a busy franchised dealership sales department. You'll gain experience working alongside Sales Executives and Sales Managers, developing an understanding of customer handovers, lead management, vehicle sales processes, digital sales tools, and the wider customer journey. As a result, this position can provide an excellent foundation for candidates who may wish to pursue a future career in automotive sales.
What You'll Do
Progress vehicle orders from point of sale through to customer handover
Ensure vehicles are prepared and presented to dealership standards prior to collection
Welcome customers and support handover appointments
Liaise with customers and sales colleagues to ensure a smooth customer journey
Coordinate vehicle preparation and accessory fitting in line with customer orders
Support the preparation, presentation, and online marketing of used vehicle stock, including vehicle photography
Maintain demonstration and display vehicle standards in line with dealership requirements
Process vehicle handover documentation accurately and efficiently
Support the administration of ECOS/ECOP vehicle handovers and returns
Manage vehicle keys, parking arrangements, and vehicle movements around the site
Maintain high standards of organisation, housekeeping, attendance, and professional presentation
Report vehicle damage, site hazards, or Health & Safety concerns promptly
Undertake driving and other duties that support the efficient operation of the dealership
What We're Looking For
We'd be pleased to hear from candidates who can demonstrate:
Previous experience as a Vehicle Progressor, Handover Specialist, Vehicle Administrator, Vehicle Valeter, or similar automotive support role
A customer-focused and professional approach
Strong organisational skills and attention to detail
Ability to prioritise workload and manage multiple tasks
Clear communication skills
Confidence working within established processes and procedures
A positive and collaborative approach to supporting colleagues and customers
Previous experience within a franchised dealership environment would be beneficial but is not essential.
Licence Requirement
A full UK driving licence (manual and automatic vehicles) is essential for this role.
Hours & Pay
£26,437 pa
Monday to Friday 8:30am–5:30pm with 1-hour unpaid daily lunch break
40 hours per week
Company Benefits
33 days' annual leave including Bank Holidays (option to buy or sell additional days)
Pension scheme with life assurance
Staff discounts on vehicles, parts, servicing, and accessories
Access to our company loan car scheme after probation period
Share Incentive Scheme
Mortgage and pension advice seminars
Excellent manufacturer training and clear career development opportunities
Cycle to Work scheme, including e-bikes
Discounted gym membership
Enhanced Maternity and Paternity policies
Eye test voucher scheme
How to Apply
Click Apply and follow the instructions to upload your CV.
Raja Mallik from the Recruitment Team will contact shortlisted candidates.
No agencies please
Salary description
£26437.00 - £26437.00 per year