Location: Sherwood Forest, NG21
Hours: Part Time. Minimum hours will be 4 per week, rising during peak trading times
Contract: Permanent
Salary: £13.45 - £14.36 Per Hour
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (Pro-Rata)
Are you able to deliver fantastic customer service? We are looking for an enthusiastic and hard-working people person, to help work in our cafe and visitor centre at our Sherwood Forest Reserve.
You'll be working in our visitor centre, indoors and outdoors, helping to give a warm welcome to our visitors and assisting with the day-to-day running of our operations. Our visitor operation runs all year round so you will need to be flexible and available to work weekends, bank holidays and during the week.
You will also greet visitors and ensure they are set up for a great visit and deliver excellent customer service in our shop and café. This will include working in the kitchen, on the tills, and making hot drinks.
Essential skills, knowledge and experience:
* GCSE Maths and English (or equivalent) are required - a level to handle cash accurately, balance tills, and communicate clearly with customers and the wider team.
* Understanding of basic food hygiene practices in a café or customer-facing environment
* Able to use tills, email and basic computer systems
* Positive and reliable approach to supporting visitors and colleagues
* Able to communicate clearly and confidently with visitors and colleagues
* Able to organise and prioritise day-to-day tasks during busy periods
* Able to manage several tasks at once in a busy visitor and café environment
* Able to resolve day-to-day visitor or operational issues independently when needed
* Able to respond professionally and positively to visitor questions and customer service situations
* Able to work collaboratively with colleagues and volunteers
Further Information:
* A full induction and training will be provided.
* This is a part-time permanent role. Minimum hours will be 4 per week, rising during peak trading times. Mid-week and weekend working will be required, including bank holidays.
* There will be the opportunity to pick up extra hours to cover annual leave and sickness as required.
* The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.
Closing date: 23:59, Sunday 5th July 2026
Please note that we are actively recruiting for this vacancy, and reserve the right to close once sufficient applications have been received.
We are looking to conduct interviews for this position from July.
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application you will be asked to provide a copy of your CV and complete a short form.
Contact us to discuss any additional support you may need to complete your application.
No agencies please
Salary description
£13.45 - £14.36 per hour