Job Description:
Customer Technical Advisor
Worcester
£28,500
Working hours : M-F 8am-4.30pm or 9am-5.30pm (Occasional shifts with advanced notice 6am-2pm or 11am-7pm)
Occasional Saturday & Sunday on a rota - (remote) 8am-4pm. Day off in lieu.
Benefits:
* Additional leave
* Casual dress
* Company pension
* Cycle to work scheme
* Free parking
* Life insurance
* On-site parking
* Referral programme
* Sick pay
* Work from home
Additional benefits after probation to include - day off for your birthday plus £250 to treat yourself.
Hybrid, minimum 2 days in Worcester office once fully trained
(6-8 weeks initial training in office full time)
Looking for a role where your technical know‑how and customer service skills actually make an impact?
Join a leading digital services provider supporting millions of customers across the UK and Europe. You’ll help customers get the best from their hosting, email and digital products, while also spotting opportunities to recommend solutions that genuinely improve their experience.
What You’ll Do
Troubleshoot hosting, email and digital product issues
Support customers via phone and ticketing systems
Guide users through setup, configuration and best practice
Identify upsell/cross‑sell opportunities that add real value
Work with sales and product teams on complex queries
Keep accurate records and stay up to date with new features
What We’re Looking For
Experience in customer support (phone-based ideal)
Confident in a commercial, target‑driven environment
Strong communicator with great problem‑solving skills
Comfortable using CMS/ticketing systems
Customer‑focused, proactive and keen to learn
Keen to know more - contact Redwood Search Worcester for all the details
Salary description
£28500.00 - £28500.00 per year