This rapid response technician will report to the field staff supervisor and will work within Network Operations based in our southern area office operating across Crawley, Lewes and surrounding areas. You will be a permanent employee in our UK Power Networks team.
You will attract a salary of £43,736 and a bonus of 3%.
If you are successful, you will need to undertake a medical and DBS reference check
Close Date:. 20/07/2026
We also provide the following additional benefits
22 Days Annual Leave plus bank holidays.
Reservist Leave - Additional 18 days full pay and 22 unpaid
Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
Tenancy Loan Deposit Scheme, Season Ticket Loan
Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
Occupational Health support
Switched On - scheme providing discount on hundreds of retailers' products
Discounted gym membership
Employee Assistance Programme
Job Purpose:
The successful candidate will be responsible for the fast initial response to 'no supply' calls, assisting in the restoration of LV and HV supplies on the UK Power Networks distribution system and other abnormalities which occur such as high earth loop impedance, flickering supplies and other safety critical incidents.
Principal Accountabilities:
* Ensure rapid and safe response to emergency calls as directed by Fore hamlet Network Operations or the local office.
* Provide regular updates via verbal and mobile electronic hand held devises following procedures.
* Provide timely and accurate information on fault conditions, carry out initial fault location and liaise with local staff on repairs.
* Investigate voltage complaints and install test equipment as required.
* The restoration of HV & LV supplies
* Testing and switching on the HV & LV network - and understanding the results of the tests and acting appropriately
* Understanding operational and 1:500 diagrams
* Use of appropriate IT equipment including TDR, tough pad and FFE equipment
Nature & Scope:
The person undertaking this role plays a vital role in the safe and timely restoration of LV & HV supplies. The Company is regulated by various guidelines, and this role is particularly important in ensuring successful compliance with Customer Minutes Lost and Customer Interruption targets. The job holder may be required to work at any location within the UK Power Networks area, initially within the South East Region.
The successful candidate will be required to demonstrate a responsible and safe approach to unplanned hazardous situations. They will be required to deal professionally with members of the public, emergency services and local authorities when representing UK Power Networks in emergency situations. They will work as part of a team covering a 24 hour shift rota pattern.
Competencies, Knowledge, Experience and Qualifications:
The successful candidate will preferably be authorised for HV and LV switching and fuse replacement, and if possible that they will have developed metering skills.
Training will be offered to all staff to be able to identify and/or rectify customer internal wiring/metering issues, LV network faults, installation of temporary LV generators and HV switching to restore supplies.
Technically competent, they are likely to be qualified up to a minimum of C&G 232 or equivalent, ideally up to ONC/HNC or equivalent in Electrical Engineering.
Key Competencies
Flexibility and able to work alone and in a team environment
Ability to problem solve in a practical way
Able to work under pressure, meet tight deadlines, manage their own workload and be self-reliant
Excellent communication skills to be able to establish strong informal relationships with colleagues across Networks
Customer focused to be able to develop a good rapport with customers
Hold a full Clean UK Driving Licence
Desirable
Located in the area or able to travel to the area in good time, or able to relocate
Personal Characteristics:
* Strong safety focus required
* Must be customer focused
* Must be willing to undertake standby duties
Salary description
£43736.00 - £43736.00 per year