Responsibilities:
* Processing orders with suppliers and following the order from start to finish.
* Creating Customer administration forms for new item creation set up.
* Creating customer orders and ensuring dates match throughout.
* New item creation on the internal system with full specification in fine detail.
* Raising and running purchase orders to suppliers to ensure goods ship correctly, on time and in full
* Working with a team of buyers, design/packaging and QC for running orders and development to ensure smooth order process.
* In-depth critical path management with both supplier and customer.
* Liaising with suppliers regarding artwork, samples, shipment images and invoices.
* Confirming artwork and packaging with customers when relevant.
* Working closely with the buying and sales teams regarding samples and delivery dates to ensure on time and in full deliveries.
* Chasing up concept and sample approvals for products before goods can be produced.
* Arranging sample requirements such as red seal, gold seals and photography samples.
* Sending samples to the customer via courier service and chasing or approvals
* Checking packaging specifications and working through customer manuals to highlight specific requirements on made to order products.
* Managing multiple high street customer accounts, monitoring shipment timelines and effectively communicating across the business including customer accounts, logistics and sales teams, to manage any changes, potential issues or delays. All orders are date critical, therefore being organised is essential.
* Planning of container fills for customer orders when requested.
* Problem solving for any issues that arise internally for a solution before approaching the customer.
* Working with customers to provide exceptional service through effective and efficient communication at all times to meet expectations.
* General administration and ad hoc duties requested by the buyers/director.
* Willingness to assist colleagues in other departments during peak times.
Requirements & What They Are Looking For:
* 3 years’ experience within merchandising – preferably with a variety of roles & responsibilities. •
* Excellent communication skills – confident speaking to internal and external customers and suppliers.
* Ability to establish, develop and maintain supplier and customer relationships with professionalism.
* Good knowledge of Excel (essential) and Microsoft NAV preferable but not essential, as the successful candidate will receive full training of our computer systems.
* Organisation and prioritisation skills, with an exceptional eye for detail and ability to manage workloads efficiently.
* Highly motivated, proactive and eager to learn new products/customers.
* Proactive and solution driven individual who uses initiative and thrives on having responsibility and ownership.
* MUST have experience of dealing with retailers.
Only relevant candidates will be contacted
Salary description
£27000.00 - £30000.00 per year