Our client, a reputable multi-franchise approved Car Dealership located in Gloucester, is seeking a professional and experienced Service Advisor to join their busy Service Department. This is an excellent opportunity for a skilled individual looking to develop their career with a well-established automotive group across South West England and South Wales.
Benefits:
Starting salary between £28,571 - £30,000 per annum, commensurate with experience
Performance-related bonus scheme of up to £6,000+ annually
22 days annual holiday entitlement plus 8 bank holidays
Workplace pension scheme
Various additional company benefits, discussed upon application
Long-term career progression within a large multi-site dealership groupDuties:
As a Service Advisor, you will greet customers in the Service Department and book vehicles in for repairs and servicing
Advise customers on minor technical issues with their vehicles, delivering exceptional customer service
Liaise extensively with the workshop to chase work in progress and keep customers informed
Upsell additional products and services where appropriate, ensuring maximum customer satisfaction
Take payments for work completed and process customer invoices
Build and maintain strong customer relationships to enhance satisfaction and loyalty
Assist with authorising warranty repairs and liaising with manufacturers as necessary
Ensure all customer interactions and documentation comply with company standards and automotive warranty proceduresRequirements:
Proven experience as a Service Advisor or within a similar customer-facing automotive position
Strong communication and relationship-building skills essential
Ability to influence and advise customers effectively needed for success
Excellent organisational skills and IT proficiency (experience with Pinewood DMS highly advantageous but not essential)
Prior experience with automotive warranty procedures and liaising with manufacturers is desirable
A valid UK driving license with minimal points
Passion for the automotive industry and a commitment to delivering exemplary customer service as a Service AdvisorIf you are an experienced Service Advisor seeking a new challenge within a reputable and supportive Dealership environment, this is an excellent opportunity to advance your career.
Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Gloucester and Gloucestershire today to discover more about this fantastic opportunity.
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today
Salary description
£30000.00 - £36000.00 per year