Duties & Responsibilities:
• Record and categorise non-conformities. Find root cause and implement effective corrective action.
• Carry out regular toolbox talks to advise technicians of quality issues and agreed corrective actions.
• Where customer needs are missed, record and investigate root causes with the relevant stakeholders
• Customer complaints and non-conformance administration. Record details, find root cause and determine corrective actions to prevent recurrence. Keep customers updated throughout the process and close off complaints in a timely manner
• Internal auditor for QMS and EMS
• Provide QA support for project work and product changes carried out by Engineering and Technical Services functions
• Defining, communicating and managing the Project Quality Assurance activities through an approved and operating Quality Plan
• Determining and managing a project audit plan to ensure that projects are operating in compliance with customer and applicable statutory, regulatory and BMS requirements
• Ensure QA is represented at all project design review milestones
• Ensure project release into production is controlled and any QA risks are documented and mitigated
• Manage project non-conformance issues to ensure effective corrective actions are taken to achieve a level of zero recurrence
• Supplier auditor. Work with the Purchasing team to assess new suppliers and re-assess existing suppliers
• Visiting vendor facilities and observing the manufacturing environment to review and assess their procedures
• Monitor and measure supplier quality performance and work with the Purchasing and Quality Managers to implement corrective action to continually reduce supplier failure costs
• Work with key suppliers to develop and maintain an approved supply chain with clearly defined quality condition
• Review incoming supplies and products from vendors to check for defects and ensure quality
• Maintain detailed reports on supplier quality, including defect rates and areas that result in flaws
• Provide technical advice, guidance and support to suppliers to reduce defect rates
Required skill & experience:
* Quality experience within a manufacturing environment
* Experience with non-conformance & corrective actions
* Inspection of electrical, electronic and/or mechanical parts, assemblies and products against engineering drawings and specifications
* Liaising with customers, suppliers and internal stakeholders on quality related issues, including complaints, rejects, FATs, FAIRs and change control
Working hours:
37.5 hours per week, Monday to Friday. 08:00-16:00 with a 30 min lunch
Salary description
£45000.00 - £48000.00 per year