Annual Salary: £35,000- £45,000
Location: West London
Job Type: Full-timeWe are seeking an IT Support Technician who thrives in a hardware-focused support role within fast-paced environments. This role involves hands-on troubleshooting and day-to-day operational support across various devices, networks, and Microsoft 365, ensuring smooth IT operations for both head office staff and the dealer network. Experience in large enterprises or multi-site businesses is highly beneficial.
Day-to-day of the role:
Hardware & Desktop Support (Primary Focus):
Provide 1st / 2nd line IT support for HQ and dealer network users.
Support and maintain desktops, laptops (Lenovo/Dell/HP), printers, scanners, meeting-room equipment, and other peripherals.
Diagnose, repair, and replace hardware components; perform regular preventive maintenance.
Manage IT asset inventory, including procurement, deployment, and lifecycle trackin
Software & Systems Support:
Install, configure, and maintain Windows 7/10/11 and Microsoft 365 applications.
Support M365 user account creation, permissions, licensing, and configuration.
Assist with onboarding/offboarding processes (accounts, devices, access).
Provide user training and promote best practices across the organisation and retail network.
Network & Infrastructure:
Support basic network troubleshooting (LAN, Wi-Fi, switches, routers, cabling).
Liaise with external vendors for network or infrastructure escalations.
Provide IT support to our dealer network, including retail systems, remote access, and OEM applications.
Assist with the rollout of dealer-facing systems or digital retail tools (e.g., DMS, CRM, diagnostics platforms).
Security & Compliance:
Follow IT security guidelines and help enforce compliance aligned with GDPR, ICMS, and internal policies.
Maintain documentation, SOPs, and user guides; contribute to knowledge base development.
Support periodic audits, security checks, and system access reviews.Required Skills & Qualifications:
1-3 years of experience in an IT Support / Desktop Support role (enterprise or multi-site preferred).
Strong hands-on experience with PC and laptop hardware maintenance and troubleshooting.
Good understanding of Windows OS (Win7/10/11) and Microsoft 365 environment.
Basic networking knowledge (LAN/Wi-Fi, switches, routers).
Awareness of GDPR and experience working under information security policies.
Excellent communication skills with the ability to support users of varying technical levels.
Strong problem-solving skills, organised and capable of managing multiple issues simultaneously.
Customer-focused mindset with a proactive, service-oriented approach.If you are interested in this position please apply online or for more information please contact me on
Salary description
£35000.00 - £45000.00 per year