Banham Academy, part of the Banham Group, delivers high-quality apprenticeships and technical training to learners and employers across the industry. In this role, you'll be a vital part of the Academy's success, supporting learners, managing attendance processes, and ensuring essential administrative activities run smoothly.
This is an excellent opportunity for someone who thrives in a people-focused environment and takes pride in providing outstanding support and service, working five mornings per week.
Please note: This is a part-time position, working Monday to Friday from 8:30am to 12:30pm. Due to the nature of the position, this is a fully site-based role.
Who are we?
Celebrating our Centenary, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, offering a comprehensive service on all aspects of physical and electronic security. Our signature locks were awarded Best Product (2026) by Great British Brands, recognising our commitment to craftsmanship, innovation and uncompromising quality. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust everyday.
Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities.
What will I be doing?
You'll play a key role in supporting the day-to-day running of our apprenticeship programme, ensuring learners, tutors, and employers receive an excellent experience throughout their journey.
In this role, you will:
Provide administrative support to the Deputy Head of Academy and wider team.
Work closely with tutors to capture and maintain learner attendance and punctuality records.
Liaise with employers to communicate learner absences and late attendance.
Coordinate alternative attendance arrangements to accommodate learner sickness, holidays, or other circumstances.
Offer guidance and support to learners, helping them access the information and resources they need.
Maintain accurate and up-to-date learner records, ensuring compliance with GDPR and data management requirements - we are Matrix accredited.
Respond to enquiries from learners, employers, and colleagues, providing excellent customer service.
Support a variety of ad hoc administrative tasks to help keep the Academy operating efficiently.
What can you bring to Banham?
We're looking for someone who is proactive, and passionate about delivering excellent support. You'll thrive in a fast-paced environment, where no two days are the same, confidently managing a varied workload, while maintaining a high level of accuracy and professionalism.
To succeed in this role, you'll bring:
Exceptional organisational skills with a methodical approach and a keen eye for detail.
Strong time management skills, with the ability to manage competing tasks
Good working knowledge of Microsoft Word and Excel (intermediate level), with the confidence to demonstrate your skills during the interview process.
Excellent communication skills, both written and verbal, with the ability to build positive relationships and communicate confidently across a range of platforms, including Teams and Zoom.
A proactive and customer-focused approach, with a willingness to support learners, colleagues, and stakeholders.
It would be advantageous if you also have:
Experience managing registers, attendance records, or timetabling activities.
Previous experience using e-portfolio systems, such as OneFile or similar learner management platforms.
What will you get in return?
You will receive a pro-rated salary of £14,560 PA and enjoy a great range of benefits, including:
33 days Annual Leave (includes bank holidays)
Sick Pay that increases with length of service
Subsidised Private Medical Cover after completing and passing probationary period
Annual season ticket loan & Banham interest-free loan
Cycle to work & Home & Tech scheme (each up to the value of £2k)
Recruitment referral bonus scheme: Earning up to £1,000 per successful referral (T&Cs apply)
Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios
Auto-enrolment into our pension scheme
Training and development opportunities (including day releases for studies/exams)
Company equipment tailored to your role (Car / Van, laptop, mobile, additional screens)
Up to 50% off Banham products
Banham Social Events
Employee recognition rewards and moments of magic prizes
Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend
Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered (including personal attacks and sport-related injuries)
An employee assistance program (EAP) - a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family
Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.
If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.
Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.
We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job
Salary description
£14580.00 - £14580.00 per year