Job Title: OR(phone number removed) - Tenancy Rights Adviser
Contract Duration: 10 Months
Hours Per Week: 35
Job Purpose
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This is a role within a new Renters’ Rights Act (RRA) Tenancy Rights, Advice and Enforcement Team and will play a key part in delivering the council’s new duties under the Renters’ Rights Act, supporting tenants, preventing homelessness, and taking robust enforcement action where required.
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The position will sit within a specialist service focused on providing high-quality advice, casework, and enforcement to protect private renters from unlawful eviction, harassment, and poor practice, while supporting a prevention-first, resident-centred approach.
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The Tenancy Rights Adviser (PO1) role will focus on providing specialist advice, early intervention, and casework support to residents, helping them understand and exercise their rights, resolve disputes, and prevent homelessness, and will undertake investigations of breaches and offences.
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The role will work closely with colleagues across Housing, Legal Services, and partner agencies including ASC, CSC, Health, Community Safety, and the voluntary sector, contributing to a coordinated response to tenancy issues and wider vulnerabilities.
We are looking for colleagues who can demonstrate:
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Knowledge of tenancy law, the Renters’ Rights Act, and related housing legislation
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Experience of managing casework in a frontline advice, support, or enforcement setting
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Strong communication skills and the ability to work with residents in a trauma-informed, empathetic way
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The ability to make sound, defensible decisions and maintain accurate records
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A collaborative approach to working with internal teams and external partners
Note:
Delivering an ambitious transformation of its Housing Needs Directorate, aligned to the Council's wider missions of reducing inequality, strengthening communities, and ensuring every resident has a safe, secure and sustainable home. This transformation is reshaping how we work, how we lead, and how we support residents who are often experiencing the most difficult and traumatic moments in their lives.
The Housing Needs service is moving towards a prevention-first, resident-centred, trauma-informed model, underpinned by:
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Early intervention and prevention
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Consistent, lawful and defensible decision-making
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High-quality casework and tenancy management
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Stronger property standards and compliance
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Improved supply and sustainable housing outcomes
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A stable, skilled and confident workforce
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A culture of learning, reflection and continuous improvement
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Psychologically Informed Environments (PIE)
Salary description
£25.00 - £30.96 per hour