This is a fantastic opportunity to join a market-leading organisation that prides itself on quality, innovation and exceptional customer service. You'll play a key role in supporting customers, internal teams and external sales representatives, helping to ensure a seamless customer experience from enquiry through to delivery.
This is a fully office-based position, working 8:45am – 5:15pm Monday to Friday, with the added benefit of a 4pm finish every other Friday.
THE JOB
Reporting to the Sales Manager, the Sales Administrator will be responsible for delivering exceptional customer service, processing orders efficiently, and providing valuable support to the external sales team. This is a varied role that offers plenty of opportunity to build strong customer relationships and contribute to the continued success of the business.
As Sales Administrator, your responsibilities will include:
Delivering a professional and efficient customer service experience via telephone and email
Processing customer orders accurately and within agreed timescales
Preparing and distributing weekly reports to Area Sales Managers
Keeping customers informed of order progress, back orders and delivery updates
Developing a thorough understanding of company products, systems and processes
Assisting with the maintenance and monitoring of the CRM system
Identifying opportunities to support sales growth and improve customer satisfaction
Keeping up to date with new products, promotions and company initiatives
Providing administrative and commercial support to the External Sales Team
Liaising with internal departments, suppliers and transport providers to ensure smooth order fulfilment
Supporting the wider team with general office administration duties as required
THE PERSON
We're looking for an enthusiastic, adaptable and professional individual who enjoys working in a fast-paced environment and takes pride in delivering outstanding customer service. The company's extensive product range means there is a lot to learn, so commitment, reliability and a genuine willingness to develop your knowledge are essential.
You'll be a confident communicator, capable of managing multiple priorities and building strong working relationships across the business.
Essential Skills & Experience:
Previous experience in a Sales Administrator or similar Customer Service Administrator office-based role
Strong IT skills, including Microsoft Office, with good Excel knowledge
Excellent verbal and written communication skills
Professional and positive approach with a strong customer-service focus
Highly organised with excellent attention to detail
Ability to work accurately under pressure and meet deadlines
Strong problem-solving skills and a proactive attitude
Comfortable managing a varied workload and prioritising effectively
Team player who enjoys collaborating with colleagues across different departments
THE BENEFITS
£28,000 salary
25 days holiday plus bank holidays
Additional holiday entitlement with length of service (up to 27 days)
Free on-site parking
Company pension scheme
Modern, friendly and supportive working environment
Regular team social events and team-building activities
Early finish at 4pm every other Friday
Opportunity to join a stable, growing and well-respected market-leading business
*Please note that we are only able to consider applications from those who are eligible to work in the UK without requiring sponsorship
Salary description
£28000.00 - £28000.00 per year