Locating: Reading, Berkshire
Hybrid (2 days in the office)
up to £27,000 (depending on experience)
Our client is a leader in their industry and operate on a global scale; they are looking to recruit a team member to join their Helpdesk team. The main purpose of this role is to manage customer requests and queries and ensure they are assigned to the relevant teams and departments.
This is wonderful opportunity for a career driven individual with customer service experience seeking a role that offers training, development and fantastic company benefits.
Key duties include:
Responding to customer requests
Managing incidents by logging, updating and closing
Ascertain whether equipment/solutions are under a support contract and advise customer accordingly
Liaising with suppliers, couriers, engineers, logistics and technical support consultants
Produce reports when required
Return of equipment to repair centres
Key skills required:
Well-organised with methodical approach to administration
Previous experience within a customer service-related role – can be retail, reception, hospitality etc
Good attention to detail
Good communication skills
Familiar with Word, Excel and Outlook
As mentioned earlier in the advert this is a career opportunity for someone looking to grow and develop. The Manager worked her way up through the team and team members have been promoted into other parts of the business.
Some of the benefits include: as above, career progression, 25 days holiday + bank holidays, private health care, pension, cycle to work scheme, income protection, life assurance.
The office is based in Reading and you will be required to work 2 days in the office and 3 from home
If this sounds like the perfect opportunity for you, then apply today!
If not quite right but you know the perfect person, remember we have doubled our refer-a-friend scheme to a £100 voucher!! You qualify when we have recorded the referral, and they are placed in a permanent role (and pass their probationary period). So, to find out more, please visit our website and read our blog; Double the Reward!!
If you're interested in this role, please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications, if we have not contacted you within 48 hours, please assume you have been unsuccessful on this occasion.
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Key words: Customer service, Customer, helpdesk, service delivery, order management, order processing
Salary description
£25000.00 - £27000.00 per year