Leeds
Full-Time - Permanent
Salary - £28,000 - £30,000 Per Annum
The Opportunity
An exciting opportunity has arisen to join a rapidly growing and innovative organisation operating within the renewable energy sector. The business is a recognised market leader, delivering sustainable energy solutions to customers across the UK and investing heavily in technology, customer experience, and employee development.
This is an ideal role for someone with strong customer service and coordination skills who enjoys working in a fast-paced environment and delivering excellent customer outcomes.
The Role
As a Renewables Advisor, you will act as the first point of contact for customers experiencing technical issues with their renewable energy systems. You will coordinate emergency callouts, liaise with engineers, and ensure customers receive a professional and efficient service from initial contact through to resolution.
Key Responsibilities:
Handle incoming technical support and callout requests via telephone, email, and internal systems.
Assess and prioritise repair requests based on urgency and safety requirements.
Schedule and coordinate engineer visits to customer sites.
Provide clear, professional, and empathetic communication throughout the customer journey.
Accurately record customer information, call logs, and job updates within company systems.
Offer basic troubleshooting support where appropriate.
Act as a key liaison between customers, engineers, and internal departments.
Monitor ongoing jobs and follow up to ensure customer satisfaction.
Escalate recurring issues and customer feedback to support continuous improvement initiatives.
Ensure compliance with company procedures and health & safety requirements.About You:
Previous experience within a customer service, customer support, scheduling, or technical coordination role.
Strong communication skills with the ability to build rapport and manage customer expectations.
Excellent organisational and multitasking abilities.
Calm and professional approach when dealing with urgent situations.
Strong attention to detail and problem-solving skills.
Comfortable using CRM, scheduling, or call management systems.
Knowledge of renewable technologies such as Solar PV, EV Charging, Battery Storage, or Heat Pumps would be advantageous but is not essential.What's on Offer?
30 days annual leave plus bank holidays
Private medical insurance
Life assurance cover
Enhanced family-friendly benefits
Company pension scheme with employer contributions
Ongoing training and career development opportunities
Supportive team environment
Regular social events and company celebrations
Opportunity to join a fast-growing and future-focused renewable energy businessIf you're passionate about customer service and would like to build a career within the rapidly expanding renewable energy sector, we'd love to hear from you.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Salary description
£28000.00 - £30000.00 per year