Jobs in Swardeston

R13 Recruitment are supporting an innovative and growing technology organisation in their search for a Service Desk Analyst to join their client support team.

This is an excellent opportunity for someone looking to develop their career within software and technology support, joining a collaborative environment where customer service and problem-solving are at the heart of everything they do. Supporting a specialist software platform, you will play a key role in delivering a high-quality experience to clients while developing valuable technical and client-servicing skills.

Full-time, Monday to Friday hours with hybrid working available. Full product training will be provided, making this a fantastic opportunity for someone who is passionate about technology and customer support and wants to build a long-term career within a growing IT business.

The Company

This forward-thinking technology business develops and delivers specialist software solutions to their clients. With a strong focus on innovation, collaboration and client success, they offer excellent long-term development opportunities within a supportive and people-focused working environment.

Benefits

* Hybrid working opportunities ( flexibility for 4 days from home / 1 day in office )

* Pension scheme

* Ongoing training and development

* Clear career progression opportunities

* Supportive and collaborative team environment

* Exposure to cutting-edge technologies and projects

The Day to Day

* Providing first-line remote support to software users and clients.

* Logging and managing incidents and service requests via the ticketing system.

* Investigating and troubleshooting technical issues using internal and external resources.

* Prioritising support tickets based on urgency and impact.

* Escalating more complex issues to specialist teams where required.

* Maintaining accurate documentation and updating records clearly and consistently.

* Providing timely updates to clients and internal stakeholders.

* Supporting user onboarding/offboarding and access management processes.

* Assisting with password resets, account amendments and user administration.

* Contributing to knowledge base documentation and process improvements.

* Ensuring compliance with internal security and operational procedures.

You Will Have / Be

* Previous experience within a customer service, service desk or helpdesk position.

* Excellent communication skills, both written and verbal.

* Strong customer service and relationship-building abilities.

* Good IT literacy, including Office 365.

* Strong organisational skills and attention to detail.

* Ability to prioritise workload and manage multiple tasks effectively.

* A proactive and positive approach to problem-solving.

* Comfortable working in a fast-paced and evolving environment.

How to Apply

To hear more details about this fantastic opportunity, please email your CV to Rebecca Headden – Business Partner at R13 Recruitment. If you do not hear from us within 5 working days upon initial submission of your CV, please assume you have been unsuccessful on this occasion