This is a fantastic opportunity to join a collaborative and ambitious business where you'll play a key role in supporting customers throughout their journey, from onboarding and contract processing through to ongoing account support.
The Role:
As an Operations Executive, you'll work closely with suppliers, customers and internal teams to ensure contracts are processed efficiently and customers receive an exceptional experience throughout their lifecycle.
Key responsibilities include:
* Processing and monitoring customer contracts through supplier portals
* Supporting customer onboarding and ensuring a seamless transition to live services
* Managing operational queries relating to billing, metering, contracts and usage
* Working closely with Sales and Customer Success teams to resolve issues and improve customer outcomes
* Producing reports and analysing customer data to identify trends and opportunities
* Supporting customer retention initiatives and helping to drive long-term satisfaction
What we are looking for:
* Previous experience in an operations, customer support, account management or similar role
* Energy sector experience is desirable but not essential
* Excellent communication and organisational skills
* Strong attention to detail and a proactive approach to problem solving
* Experience using CRM systems such as Salesforce or HubSpot would be advantageous
* Someone who thrives in a fast paced environment and enjoys working as part of a team
What's in it for You?
* Competitive salary and performance based bonus
* 23 days holiday plus gifted days between Christmas and New Year
* Smart/casual dress code
* Regular team and social events
* Ongoing training and development opportunities
* The chance to join a growing business with genuine opportunities for progression
Salary description
£28000.00 - £34000.00 per year