An exciting opportunity has arisen for an adaptable, organised and motivated Operations Assistant Manager to join a highly regarded and growing hospitality business based in Worcestershire.
This is a unique opportunity to become part of a successful organisation that delivers a variety of weddings, private events, corporate functions and catering services throughout the region. Offering a dynamic and hands-on role, this position combines event operations, hospitality management, client relations, sales and administrative coordination.
Working closely with senior management, you will play a key role in ensuring the smooth planning and delivery of high-quality events while supporting the wider operational activities of the business. From handling enquiries and conducting venue tours to coordinating suppliers and overseeing event delivery, you will be involved throughout the entire customer journey.
No two days are the same. One day you could be welcoming prospective clients and showcasing a stunning events venue, while the next you may be coordinating suppliers, managing event setups, supporting catering operations or overseeing staff during a large-scale wedding or private function.
This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys balancing customer service, event coordination, operational management and business support responsibilities. The business operates across a seven-day schedule, and flexibility is essential. Frequent weekend working and occasional late-night event cover form an important part of this position. Working Hours
5-day rota working pattern
Frequent weekend working required
Typically 9-10 days off per month
Occasional late-night event cover required
Additional support required during busy event periods
Flexibility to support peak summer wedding and events seasons What's on Offer?
Salary of £28,000 - £35,000 depending on experience
Performance-related bonus opportunities
Paid overtime
Enhanced pay for late-night event cover
Company pension scheme
Free on-site parking
Company laptop provided
Meals provided during shifts where applicable
Company social events
Supportive and collaborative working environment Key Responsibilities
Manage wedding, event and catering enquiries from initial contact through to final planning stages
Conduct venue tours and convert enquiries into bookings
Liaise with suppliers including florists, DJs, entertainers and venue partners
Coordinate all event logistics and client requirements
Oversee event setup, including room layouts, décor and equipment
Support and manage operational staff during event delivery
Ensure exceptional presentation and cleanliness standards are maintained throughout the venue
Maintain accurate booking records, customer information and team diaries
Report operational updates, enquiries and bookings to senior management
Support catering operations, including order processing, supplier coordination and dispatch activities
Assist with the management of guest accommodation bookings and operational schedules
Deliver exceptional customer service throughout the client journey About You The ideal candidate will possess:
Previous experience within hospitality, events, venue operations or a customer-focused environment
Strong organisational and time management skills
Excellent communication and interpersonal abilities
A positive, professional and proactive approach
Strong administrative skills with excellent attention to detail
The ability to multitask and prioritise effectively
Confidence working independently and as part of a team
A flexible attitude and willingness to support different areas of the business
The ability to remain calm and professional under pressure Requirements
Previous experience within hospitality
Previous experience within events management
Sales or customer-facing experience
Full UK driving licence and access to a vehicle due to the rural location
Flexibility to work weekends as part of a rota
Availability during peak wedding and event seasons Why Apply? This is a fantastic opportunity to join an established and growing events and hospitality business that has built an excellent reputation for delivering outstanding customer experiences.
Offering a varied workload, genuine responsibility and the opportunity to be involved in every stage of the event journey, this role would suit an ambitious
hospitality or events professional looking to take the next step in their career.
Application Disclaimer: Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback to all applicants. If you have not heard from us within three weeks of submitting your application, please assume that your application has not been successful on this occasion.
Thank you for taking the time to apply.
For more information on this position, please contact James Randall at Four Squared Recruitment
Salary description
£28000.00 - £35000.00 per year