Contract – Temporary (12 months)
Pay Rate – £16.97 per hour
Hours – Full time, 37 hours per week (Monday to Friday, 9:00am to 5:30pm)
Start Date – Immediate
Work Schedule – Hybrid working (2 days in the office)
Office Location – Buckinghamshire Council, Walton Street, Aylesbury HP20 1UA
Looking to grow your career in the public sector?
Buckinghamshire Council's Helping Hands team is looking for compassionate and resilient individuals to support residents facing financial hardship, isolation, or personal challenges access practical support and improve their circumstances. If you're an excellent listener who enjoys helping people find practical solutions, this could be the perfect opportunity for you
What you’ll be doing:
This is a high-volume telephone-based role. You will regularly speak with residents experiencing financial hardship, food insecurity, fuel poverty, loneliness, or emotional distress. We are looking for someone who can remain calm, professional, and compassionate in challenging conversations
What we’re looking for:
We’re seeking candidates who are empathetic, customer-focused individuals who are passionate about helping others
You'll be an excellent communicator who can build rapport quickly, listen actively, and support residents through sensitive situations.
Ideally, you'll have experience working with customers, service users, or vulnerable individuals and be confident handling emotionally challenging conversations.
You'll also be comfortable managing information accurately, completing applications, and working as part of a supportive team environment.
We welcome applications from candidates with experience in:
Customer service and contact centres
Housing, welfare, benefits, or debt advice
Social care or support work
Charities and community organisations
Healthcare, mental health, or wellbeing services
Public sector or local government roles
Complaint handling or vulnerable customer support
Why work with us and Buckinghamshire Council?
As a flexible employee of Pertemps, one of the UK’s largest independent recruitment agencies, you’ll benefit from professional support and a trusted partnership approach.
Joining Buckinghamshire Council means becoming part of an organisation that values being Proud, Ambitious, Collaborative, and Trustworthy. You can expect:
A supportive and inclusive culture
Opportunities to contribute meaningfully to your community
Access to health and wellbeing initiatives
Career development and training opportunities
A welcoming team environment with regular social and charity events
Ready to apply?
Submit your application online today – we’re reviewing applications as they come in, so don’t delay.
For further details, contact Pertemps Aylesbury and ask for the Buckinghamshire Council team.
We may close this vacancy early if sufficient applications are received
Salary description
£16.97 - £16.97 per hour