Widnes
£40,246 (Pro rata £24,148)
Part Time, 3 days per week (22.2 hours total)
Duration: Permanent
Here at Halton Housing, we are looking for an experienced Welfare Benefit & Money Advice Officer to work across our vibrant organisation.
What You’ll Do:
* Manage welfare benefit and money advice enquiries, providing practical support tailored to customers' individual needs.
* Support customers with benefit claims and applications, helping to maximise income, maintain housing costs and reduce the risk of rent arrears.
* Identify debt and financial issues, offering advice, referrals, grant application support and signposting to relevant services.
* Manage casework from initial enquiry through to resolution, maintaining accurate records and achieving service targets.
* Keep up to date with changes in welfare benefits, housing and money advice to ensure customers receive accurate and effective support.
* Build positive relationships with internal teams and external partners, promoting services, sharing knowledge and helping customers access the right support at the right time.
What You’ll Need:
* Experience providing welfare benefits advice in a housing-related setting, including support with appeals and customer engagement through a range of channels.
* Experience managing casework and maintaining accurate records using case management systems.
* Good working knowledge of welfare benefits legislation, regulations and DWP/JCP processes.
* Strong problem-solving, communication and stakeholder management skills.
* Ability to analyse information, produce reports and manage competing priorities to achieve targets and deliver successful outcomes.
What You’ll Get:
* 30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays
* Opportunity to buy or sell holidays
* Competitive salary
* Electric Vehicle Salary Sacrifice Scheme
* Flexible and Hybrid working
* Supported training and development opportunities
* Health and Wellbeing Cash Plan
* Competitive Pension Scheme
Why Halton Housing?
At Halton Housing, our purpose is Improving People's Lives. We're looking for people who share our values:
* We are Honest – we build trust through openness, integrity and accountability.
* We are Dynamic – we embrace change, seek opportunities and continually improve.
* We Care – we put people first and make a positive difference to our customers, colleagues and communities.
If this sounds like you and you're looking for a role where you can make a real difference, we'd love to hear from you.
Closing date: 11th September 2026
Interview Date: 22nd September 2026
We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible
Salary description
£40246.00 - £40246.00 per year