Role Overview – Sales & Service Advisor
We are seeking an experienced Sales & Service Advisor / Vehicle Service Advisor to join a growing automotive team. This is an excellent opportunity for someone with customer service, sales, or motor trade experience who thrives in a fast-paced environment and is looking to build a long-term career within the automotive industry.
You will be the first point of contact for customers, managing enquiries, bookings, estimates, and ensuring a smooth customer journey from start to finish.
Key Responsibilities
Manage customer enquiries via phone, email, and online booking systems
Convert enquiries into confirmed service and repair appointments
Prepare and clearly explain estimates, pricing, and required work
Schedule jobs and manage workshop bookings efficiently
Keep customers updated on progress, timelines, and any additional work
Liaise with the front-of-house team, technicians, and workshop management
Maintain high levels of customer satisfaction and repeat business
Skills & Experience Required
Previous experience in customer service, sales, or hospitality
Strong communication and interpersonal skills
Confident explaining pricing, services, and technical information
Good IT skills (Excel or similar systems)
Highly organised with excellent time management
Ability to multitask in a busy environment
Automotive or motor trade experience (preferred but not essential)
Full UK driving licence
Working Hours
Monday to Friday: 08:30 – 18:00
1 Saturday per month
Benefits
Competitive salary (£30K–£36K DOE)
Ongoing training and development (including sales training)
Friendly, supportive team environment
Staff discounts
Company social events
Clear career progression opportunities
Free on-site parking
Company pension
Cycle to work scheme
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Contact (url removed)
Salary description
£30000.00 - £36000.00 per year