Location: North Glasgow
Salary: Up to £32,000 DOE
Job Type: Full-Time | Permanent | Office-Based
The Opportunity
We are currently recruiting for an experienced Business Support / Helpdesk Administrator to join a growing Facilities Management business based in North Glasgow.
This is a fantastic opportunity to become part of a busy and supportive office team, providing essential administrative and operational support to engineers, subcontractors and customers across a range of Facilities Management contracts.
If you thrive in a fast-paced environment, enjoy problem solving and pride yourself on delivering excellent customer service, we'd love to hear from you.
The Role
Working within the Business Support team, you will play a key role in ensuring the smooth day-to-day running of the service desk, coordinating engineers, responding to customer enquiries and supporting the wider operational team.
Key Responsibilities
* Respond to customer, engineer and subcontractor enquiries via telephone and email.
* Schedule engineers and subcontractors for planned and reactive maintenance works.
* Raise purchase orders for materials and subcontractor services.
* Issue work orders to mobile engineers using the company's CAFM/job management system.
* Assist with the planning of upcoming maintenance works.
* Prepare quotations and maintenance agreements using company templates.
* Collate and process engineer timesheets.
* Maintain accurate records across internal business systems.
* Order office supplies and PPE as required
About You
We're looking for someone who has:
* Previous experience within a Helpdesk, Service Administrator or Business Support role.
* Experience working within Facilities Management, Building Services or a similar engineering environment.
* Excellent communication and customer service skills.
* Strong organisational skills with the ability to prioritise a busy workload.
* The ability to work well as part of a team.
Desirable Experience
* Experience using CAFM or job management systems.
* Experience scheduling engineers.
* Purchase order processing.
* Timesheet administration.
* Preparing quotations.
* Experience liaising with subcontractors.
* Knowledge of planned and reactive maintenance.
What's on Offer?
* Salary up to £32,000 depending on experience.
* Full-time permanent position.
* Office-based role.
* Free on-site parking.
* Company pension.
* Ongoing training and development.
If you're looking to join a well-established Facilities Management business where you'll play an integral part in the day-to-day operation of the company, we'd love to hear from you.
Apply today or contact FM Search & Select Ltd for a confidential discussion
Salary description
£30000.00 - £33000.00 per year