Salary: £28,000
Working Hours: 37.5 hours per week
Shift Pattern: Monday – Friday 09:00-17:30 or 8.30am to 5pm
Holidays: 25 days holiday
They are looking for a dedicated Credit Controller agent to assist with the collection of outstanding debts. As the Credit Controller you will contact customers and inform them of their debts, take payments over the phone, negotiate payment plans, and ensure the debt is recovered in a timely manner.
Duties:
Collect unpaid debt
Handle a high volume of calls
Provide excellent customer experience throughout the collections process
Document all interactions and actions in the system/database
Follow-up with customers to encourage debt settlement
Deal with queries on invoices
Handle questions or disputes related to debt
Investigate and resolve balance discrepancies
Communicate with management and other team members
Comply with all company guidelines, policies and processes
Essential skills:
A minimum of one year experience in a call centre environment, in a debt collection or telesales role
Excellent communication skills with problem solving attitude
Customer oriented with a natural flair with conversation and negotiation
Attention de detail
Able to keep calm under pressure and have a diplomatic but firm manner
Persistent work ethic and resilience
Proactive and work effectively and efficiently
Ability to multitask effectively whilst keeping a high level of service quality
Results and target driven
Strong computer and MS Office skills
Salary description
£28000.00 - £28000.00 per year