8am-5pm Monday-Thursday
8am-2.30pm Friday
The Shipping Clerk/Despatch Coordinator is responsible for overseeing and coordinating the despatch process, ensuring that goods are packaged, scheduled, and delivered accurately, on time, and in compliance with company standards and customer requirements. This role involves effective communication with internal departments, external suppliers, and customers to facilitate seamless despatch operations.
Key Responsibilities:
* Coordinate and schedule daily despatch activities to meet delivery deadlines.
* Prepare and manage despatch schedules, ensuring efficient and timely transportation of goods.
* Verify and cross-check outgoing shipments against customer orders and documentation.
* Ensure all goods are appropriately labelled, packaged, and meet quality standards before despatch.
* Liaise with customers, carriers, and internal teams to confirm delivery requirements and address queries.
* Provide regular updates to stakeholders on delivery schedules, delays, or issues.
* Prepare and process all necessary shipping documents, including invoices, packing lists, and delivery notes.
* Ensure compliance with legal, safety, and regulatory requirements for domestic and international shipments.
* Work closely with warehouse staff to manage stock levels and allocate inventory for despatch.
* Monitor and report discrepancies or damage to inventory and shipments.
Skills and Competencies:
* Good in/despatch experience
* Strong organizational and multitasking skills.
* Excellent communication and interpersonal skills.
* Attention to detail and accuracy in order processing and documentation.
* Ability to work under pressure and meet tight deadlines.
* Problem-solving skills and ability to think proactively.
* Knowledge of logistics and transportation processes.
* Proficient in MS Office Suite (Word, Excel) and ERP/WMS software (e.g., SAP, Oracle, or similar systems) an advantage
* Candidates must have safety boots
SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all
Salary description
£13.00 - £14.00 per hour