The Company
We are working with a market leader who are experiencing significant growth. They have a clear path for future company growth and as such are looking to add a Sales Manager to their flagship team at their Harlow depot.
This role is a chance to lead an internal sales team in a fast-moving and rewarding environment. You will be joining a team of experienced industry professionals with a chance to progress your career within a growing business with an excellent brand reputation.
The Role
The Sales Manager will be responsible for leading and developing the sales centre department to achieve ambitious growth and sales targets. This leadership role involves overseeing all sales centre operations, driving performance, and shaping annual strategies that deliver strong KPI performance and an excellent customer experience. Additionally the Sales Manager is accountable as part of the depot Management Team for the achievement of the Regional profit through maintaining standards of Customer Service and cost control.
Key Responsibilities
* Strategic Sales Leadership: Develop and implement a sales centre strategy that aligns with sales objectives and growth goals. Set clear performance goals and KPIs for the sales centre team, creating a roadmap to achieve and exceed these goals.
* Operations Management: Oversee the day to day operations of the sales centre department to ensure consistent high performance and adherence to sales processes. Monitor and improve sales centre KPIs and targets to achieve optimal productivity.
* Team Leadership and Development: Lead, inspire and manage a team of sales team leaders and sales executives to drive performance, motivation and job satisfaction. Establish a supportive team environment focused on continuous improvement, skill development and achieving shared goals.
* Performance Management: Review, target and measure Key Performance Indicators with the department through the forum set out with the Pathway Performance approach. Ensure the department is in full compliance with both the Company ‘Environmental’ and ‘First for Service’ policies.
* Customer Centric Approach: Ensure all sales centre interactions reflect a customer-centric approach, with a focus on providing a positive experience and fostering long term relationships
* Reporting and Analysis: Provide regular reports and performance analysis to senior management, highlighting successes, challenges, and areas for improvement. Use data and insights to inform strategic decisions, adjust sales approaches and identify areas for growth
What We Are Looking For
The Sales Manager will be a highly motivated individual, with the ability to lead a team and develop individuals. As the Sales Manager you will ideally you will be/have:
* Experience in leadership, ideally in a telesales or contact centre environment.
* Be able to demonstrate success in achieving or exceeding sales targets and driving team performance with a strong understanding of telesales techniques, metrics and best practices.
* Proficient in CRM software and telesales tools, with the ability to leverage technology for performance improvement.
* Skills in leadership, coaching paired with strong interpersonal skills.
* Experience of working in a goal oriented, fast paced environment.
* Deep understanding of telesales strategies, techniques, and conversion tactics.
* Ability to build, mentor and lead high performing teams.
* Data-Driven Decision Making: Skilled in analysing data, understanding trends and translating insights into action.
* Customer Centric Approach: Passion for delivering excellent customer experiences that enhance satisfaction and loyalty
What Is on Offer
The Sales Manager will join a growing business and receive a competitive basic salary of £45,000-£50,000. In addition, you will receive:
* Leading business & growth potential
* £5-10,000 annual bonus
* 33 days annual leave
* Career progression - clear route for career path
* Company Pension – up to 6% matched
* Private Healthcare
* Incentive schemes & company events.
* Employee Discount
Salary description
£45000.00 - £50000.00 per year